Frank Mills
Tema,Greater Accra
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
General Manager
Brite Light Service Ltd
06.2022 - Current
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Operations Manager
Indede Group Of Companies
03.2018 - 05.2022
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Some Mining companies transacted with: Goldfields Ghana, Tarkwa and Damang Site; Anglogold Ashante Iduaprim, Tarkwa; Golden Atar, Bogoso and Achampen Sites; Perseus Maines, Ayamfuri; Kinross Maines, Chirano; Newmont Ghana Gold Ltd, Ahafo and Akyen Sites; Adamus Resources Limited, Tarkwa - Esiama Rd; Ghana Manganese Company(GMC), Tarkwa; Anglo Gold Ashante, Obuasi site, etc.
Head of Inventory and Engineering Store Management
Barry Callebaut Ghana Ltd
06.2012 - 02.2018
- Improved the processes of reordering, lead times, purchases orders follow ups produces, goods received authorization, records keeping and information accessibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to spares identifying problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion, example is 5S project at the engineering stores.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications, example MAXIMO.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts with organized systems in place.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy Manager of Operations
McFar Group Of Companies
04.2009 - 05.2012
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained strict quality control measures to ensure products met or exceeded customer expectations consistently.
- Assisted in recruiting, hiring and training of team members.
- Managed a team of professionals, providing guidance and support for their career development.
- Reduced overhead costs through effective resource management and strategic budgeting.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Coordinated logistics operations for smooth delivery of products while minimizing delays or lost shipments.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Led process improvement projects that resulted in increased efficiency and reduced waste within the operations department.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Facilitated communication between sub-contractors, improving overall organizational collaboration and effectiveness.
Stores Officer
Kingdom Transport Services Ltd
Tema, Greater Accra
09.2006 - 04.2009
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Reduced stock discrepancies by diligently investigating variances and taking corrective actions as needed.
- Optimized warehouse space usage by implementing innovative storage methods and reorganizing items as necessary.
- Facilitated smooth store transitions during relocation or expansion efforts, managing inventory transfers efficiently while minimizing disruptions to business operations.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Established strong relationships with suppliers to negotiate favorable pricing, delivery schedules, and payment terms for optimal business results.
- Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
- Collaborated with upper management to develop strategic plans for store growth initiatives such as new product launches or expansion efforts.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Education
Bachelor Of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
Kumasi07.2016
Diploma - Project Management
Institute of Commercial Management
United Kingdom, UK10.2011
HND - Mechanical Engineering
Takoradi Technical University
Takoradi 09.2002
Skills
- Expense Control
- Data Management
- Staff Motivation and Management
- Budget Control
- Inventory Tracking and Management
- Process Improvements
- Proficient in Ms Office suit, MAXIMO, Ebiz Frame, KEY 360 Management software
- New Business Development
- Inventory Management
- Cost analysis and savings
- and Development
- Operations Management
- MRP and ERP systems
- Maintenance operations, planning, scheduling, implementation and monitoring
- Project Management
- Supervision and Training
- Strategic Planning
- Budgeting and Cost Control Strategies
- Staff Management
Languages
English
Advanced (C1)
Timeline
General Manager
Brite Light Service Ltd
06.2022 - Current
Operations Manager
Indede Group Of Companies
03.2018 - 05.2022
Head of Inventory and Engineering Store Management
Barry Callebaut Ghana Ltd
06.2012 - 02.2018
Deputy Manager of Operations
McFar Group Of Companies
04.2009 - 05.2012
Stores Officer
Kingdom Transport Services Ltd
09.2006 - 04.2009
Bachelor Of Science - Mechanical Engineering
Kwame Nkrumah University of Science And Technology
Diploma - Project Management
Institute of Commercial Management
HND - Mechanical Engineering
Takoradi Technical University
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