FRANK KWAKU KROFA
Takoradi
Summary
Dedicated and results-driven IT Support Specialist, Networking Administrator and Business Operations Professional with over 14 years of experience in telecommunications, networking, customer support, business operations, and technical services. Experienced in providing end-user support, network administration, systems troubleshooting, business process improvement, and team leadership. Proven ability to manage ICT infrastructure, support business operations, and deliver technology solutions that improve organizational performance.
Overview
15
15
years of professional experience
Work History
Networking Engineer
Jelvis Foundation
01.2024 - Current
- Install, maintain, and troubleshoot network infrastructure.
- Provide technical support to users and resolve connectivity issues.
- Monitor network performance and implement improvements.
- Configure routers, switches, wireless access points, and network devices.
- Ensure network security and system reliability.
CEO / Founder
Frank Kay Solution
01.2018 - Current
- Lead ISP and ICT service operations.
- Provide IT support, network installation, and troubleshooting services.
- Manage customer support and project implementation.
- Deliver networking, CCTV, and technical consultancy solutions.
- Develop business strategies and oversee company growth.
Budget Officer (National Service)
STMA
01.2024 - 01.2025
- Assisted in budgeting, financial planning, and reporting.
- Prepared budget analysis reports and documentation.
- Supported administrative and operational activities.
Vodafone Business Team
01.2018 - 01.2025
- Provided enterprise ICT and telecommunications solutions.
- Supported business clients with connectivity and technology services.
- Managed customer accounts and service delivery.
- Assisted organizations with digital transformation solutions.
Vodafone Ghana
01.2011 - 01.2025
Operational Manager
Ghaast Solution
01.2020 - 01.2024
- Managed daily business operations and staff supervision.
- Coordinated projects and service delivery activities.
- Improved operational efficiency through process optimization.
- Managed customer relations and business reporting.
Data Tech Zone Team
01.2015 - 01.2018
- Provided technical support and device troubleshooting.
- Configured mobile devices, data services, and internet solutions.
- Resolved customer technical issues and network-related challenges.
- Delivered excellent customer support and technical guidance.
Sales Executive / Team Leader
01.2011 - 01.2015
- Led sales teams to achieve monthly and annual targets.
- Managed customer service operations and staff performance.
- Trained and mentored new team members.
- Maintained high customer satisfaction levels.
Education
Bachelor of Science (BSc) - Information and Communication Technology (ICT)
Ghana Communication Technology University
01-2024
Diploma - Biblical Studies
Tech & Training Theological Seminary
Savannah, Georgia, USA01-2020
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Ghana Telecom University
01-2014
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Maxtor Computers
01-2013
Skills
- IT Help Desk Support
- Desktop & Laptop Troubleshooting
- Network Administration
- TCP/IP Networking
- LAN/WAN Configuration
- Router & Switch Configuration
- Wireless Network Deployment
- Microsoft Windows Administration
- Active Directory Fundamentals
- CCTV Installation & Maintenance
- Computer Hardware Repair
- Technical Support & Customer Service
- System Maintenance & Upgrades
- ICT Infrastructure Management
- Network Security Fundamentals
- Internet Service Provider (ISP) Operations
- Leadership & Team Management
- Communication & Interpersonal Skills
- Customer Relationship Management
- Problem Solving & Analytical Thinking
- Time Management
- Project Coordination
- Adaptability & Flexibility
- Decision Making
- Attention to Detail
- Conflict Resolution
- Team Collaboration
- Organizational Skills
Accomplishments
- Successfully managed telecommunications and ICT operations for over 14 years.
- Led multiple teams to consistently achieve performance targets.
- Established and currently manage an Internet Service Provider business.
- Implemented networking solutions for businesses and organizations.
- Delivered technical support and operational improvements across multiple industries.
LANGUAGES
English – Fluent
Twi – Fluent
Timeline
Networking Engineer
Jelvis Foundation
01.2024 - Current
Budget Officer (National Service)
STMA
01.2024 - 01.2025
Operational Manager
Ghaast Solution
01.2020 - 01.2024
CEO / Founder
Frank Kay Solution
01.2018 - Current
Vodafone Business Team
01.2018 - 01.2025
Data Tech Zone Team
01.2015 - 01.2018
Vodafone Ghana
01.2011 - 01.2025
Sales Executive / Team Leader
01.2011 - 01.2015
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Maxtor Computers
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Ghana Telecom University
Diploma - Biblical Studies
Tech & Training Theological Seminary
Bachelor of Science (BSc) - Information and Communication Technology (ICT)
Ghana Communication Technology University
OTHER TRAINING
Banking Operations – Access Management Consult (2014)
Reading, and do Researches at all time
Researching more about new innovation that has come.