Frank agyekum ofori
Summary
Result driven with strong foundation in insurance, risk management, sales and marketing. Passionate about leveraging Enterprise risk Management to solve complex business problems and also specialized in client relationship management to create a lasting customer experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
REGIONAL MANAGER
PRIORITY INSURANCE COMPANY LIMITED
01.2022 - Current
- Currently managing three branch offices, twenty agency offices,10 staff and over Eighty (80) agents and Brokers who together for the past three years have achieved over 100% of the Region's budgeted premium.
- Leveraged data and analytics to make informed decisions and drive business improvements by concentrating on the 20% of agents who contribute to 80% of agency business in the region whiles managing the 80% who contribute just 20% of agency business.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised various locations, enforcing high-quality standards of operation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
BRANCH MANAGER
PRIORITY INSURANCE COMPANY LIMITED
04.2018 - 12.2021
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced staff competency and agents' efficiency with regular training sessions, boosting productivity levels across the branch operations.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
SALES MANAGER
MULTI INSURANCE COMPANY LIMITED
08.2015 - 03.2018
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
RELATIONSHIP OFFICER
TRINITY INSURANCE BROKERS
09.2011 - 07.2015
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product for the different insurance companies being dealt with resulting in achieving set targets.
CONTRACT STAFF
STAR ASSURANCE COMPANY LIMITED
06.2007 - 08.2010
- Was responsible for underwriting and issuing motor policies, managing the front office and ensuring optimum customer experience
- Contributed to a positive work environment through proactive problem-solving and open communication with colleagues and supervisors.
- Enhanced client satisfaction by delivering high-quality work and addressing concerns promptly.
- Developed strong relationships with clients through excellent customer service skills, including active listening and promptly issued resolution when necessary.
Education
Sociology
University of Ghana
05.2005
Skills
- Risk assessment and Insurance Underwriting,
- Claim analysis
- Agency and Broker Management
- Client relationship and communication skills,
- Teamwork, leadership and problem solving skill
- Staff management, training and development
Certification
Associate in Risk Management (ARM) -The Institutes
Hobbies and Interests
Reading
Travelling
Engaging in Intellectual discourse
Timeline
REGIONAL MANAGER
PRIORITY INSURANCE COMPANY LIMITED
01.2022 - Current
BRANCH MANAGER
PRIORITY INSURANCE COMPANY LIMITED
04.2018 - 12.2021
SALES MANAGER
MULTI INSURANCE COMPANY LIMITED
08.2015 - 03.2018
RELATIONSHIP OFFICER
TRINITY INSURANCE BROKERS
09.2011 - 07.2015
CONTRACT STAFF
STAR ASSURANCE COMPANY LIMITED
06.2007 - 08.2010
Sociology
University of Ghana
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