Francis Ray Agbodo
Tema,Greater Accra Region
Summary
A disciplined and detail-oriented professional with a strong background in Research, Data Analysis, and Customer Relations. Proven expertise in document verification, regulatory compliance, and high-stakes communication. Adept at managing sensitive information and providing exceptional support in structured, high-integrity environments
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer Support Associate
Sevn Ghana LTD(Kowri)
Lashibi, Tema
04.2022 - Current
Manages sensitive customer inquiries, resolving immediate issues or escalating complex cases to appropriate units.
Maintains a comprehensive FAQ and knowledge base to ensure standardized information delivery.
Communicates organizational state and customer feedback to advise on service improvements.
Internship Student
Environmental Protection Agency(EPA)
06.2018 - 08.2028
Regulatory Inspections: Conducted routine field checks to verify the validity of EPA licenses.
Impact Assessment: Performed technical assessments and wrote formal reports required for official permit issuance
Independent Sales Executive
Izwe Savings and Loans PLC
04.2021 - 03.2022
Facilitated the end-to-end loan application process for government employees, ensuring all documentation was complete.
Conducted daily marketing and outreach to potential clients with professional representation
Research & Teaching Assistant
KNUST
09.2019 - 08.2020
Managed administrative classroom tasks, document coordination, and curriculum support.
Evaluated and documented student performance through rigorous grading and result tracking
Education
Bachelor of Science - Environmental Science
| Kwame Nkrumah University of Science and Technology
Kumasi, Ashanti Region 09.2015 - 06.2019
Skills
- Verification & Due Diligence: Expert in conducting routine checks of official licenses to ensure validity and adherence to guidelines
- Data Integrity & Reporting: Experienced in performing technical research, analyzing datasets, and drafting formal activity reports
- Process Management: Proficient in facilitating complex application processes and maintaining organizational knowledge bases
- Diplomatic Communication: Skilled at resolving customer issues, managing outreach, and acting as a professional voice for the organization
Languages
English
Fluent
Timeline
Customer Support Associate
Sevn Ghana LTD(Kowri)
04.2022 - Current
Independent Sales Executive
Izwe Savings and Loans PLC
04.2021 - 03.2022
Research & Teaching Assistant
KNUST
09.2019 - 08.2020
Internship Student
Environmental Protection Agency(EPA)
06.2018 - 08.2028
Bachelor of Science - Environmental Science
| Kwame Nkrumah University of Science and Technology
09.2015 - 06.2019