Francis Floyd Doe
Greater Accra
Summary
A highly resilient and results-driven professional with International Relations, Diplomacy, Accounting, Operations, and Project Management expertise. My career has been marked by a commitment to delivering stupendous service, showcasing acumen in problem-solving, project management, budgeting, business performance management, Leadership, and strategic plans implementation. My reputation is built on integrity, agility, servant leadership, and a focused approach to addressing project and organizational challenges. With a commitment to excellence, I am poised to contribute to and lead in dynamic professional environments, ensuring success through a combination of strategic foresight, effective communication, and proactive problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patron
PLO Lumumba Foundation, Ghana Chapter
Greater Accra
09.2023 - Current
- Serve as a mentor to the Ghana Chapter leadership, members, and assigned mentees
- Assist the Foundation with fund-raising
- Provide accountability partnership to the Foundation
- Aid the local Leadership in formulating growth strategies.
Manager, General Operations Unit, Banking Ops. Department
CalBank Plc
Greater Accra
05.2022 - Current
CalBanknotices to and from the Bank and the Central Bank.
Chair: Central & Finance Committee and Protocol Leader
International Relations and Diplomacy Network, Ghana (IRDNETWORKGH)
Greater Accra
06.2023 - 12.2023
- Led a cross-functional team of 22 persons of the Central Committee to successfully organize the launch, awards, and dinner event of the Network on December 2, 2023, that convened The Speaker of Ghana’s Parliament, Members of Ghana’s Parliament and The Dean of the Diplomatic Corps of Ghana and Ambassador of Lebanon, H.E Maher Keir
- Led the Committee to obtain sponsorship for the event
- Represented the Network at the United Nations Peacekeeping Ministerial Accra, Ghana State Dinner at the Invitation of the Vice President of Ghana, H.E Dr Mahamudu Bawumia on December 5, 2023
- Created and managed the Network’s social media presence (Facebook, Instagram, WhatsApp Channel, and X) from the lead-up to launch through post-launch, up until December 25, 2023
- Effectively handled the financial management of the Network and prepared its inaugural accounts.
Unit Head, Central SWIFT and Payment Processing Unit, Banking Ops. Department
CalBank Plc
Greater Accra
03.2016 - 05.2022
- Led a team of 23 direct reports in daily payment operations through SWIFT and other channels and reported directly to the Head of Banking Operations Department
- Mentored and coached team members throughout my leading and recommended appropriate development training when necessary
- Collaborated consistently with Business Units and other Support Departments to achieve the Unit's strategic goals
- Authorized daily transactions across various payment channels in the Bank’s Temenos (T24) Banking Application
- Accomplished the implementation of Centralized Backoffice Operations across the Bank's branches with the Department's project team in 2019
- Collaborated with stakeholder departments, including Customer’s Relationship Managers, to re-engineer the Unit's processes and leaned our operations that improved generally, processing time for customer’s request from 3-4 days to just 24 hours
- Additionally, led change in addressing of outstanding reconciliation items from a period of one week to one day within two months of taking over the role in 2017
- Coordinated with other Unit Heads to develop the Department's Business Continuity Plan in 2017
- Coordinated stakeholder departments in the regular implementation of SWIFT Projects, and SWIFT Customer Security Program (CSP) attestations for the Bank
- Prepared the Department's annual estimates for the Bank's Central Budget Committee and reviewed the Department's Variance Performance Management Report, recommended measures to improve budget management and operational efficiencies
- Managed the processing of local wire transfers and resolved Central Bank, interbank and customer complaints made directly and/or addressed to the department by the Customer Experience Centre
- Managed the Bank's Bulk Cash Collection systems as well as the Bank of Ghana's Electronic Cash Management platform
- Prepared the Department's Management Report to the Bank’s Senior Management Committee from February 2016 to March 2018
- Oversaw the Bank's Reconciliation and Clearing Units from March 2016 to June 2017.
Business Performance Analysts, Financial Control Department
CalBank Plc
Greater Accra
01.2010 - 02.2016
- Reported directly to the Head of Finance and indirectly to Senior Management Committees
- Received an award from the Managing Director for valuable contributions to the Bank's 25th Anniversary Organizing Committee
- Supervised the accounts payables and receivables
- Prepared annual Profits and Cost Centres Budgets sanctioned by Senior Management and then reviewed them per the directives of the Bank’s Performance Review Committee
- Prepared monthly and quarterly Variance Performance Management Reports to the Bank's Business Performance Review Committee
- Collaborated with the Financial Controller and Management Accountant to develop and propose performance measurement frameworks and approaches for managing the Bank's Budgets and performance
- Provided research and analytical support to business partners and cost centre departments to drive growth in performance and reduce the budget deviation
- Investigated abnormal transactions, which led to recoveries of significant amounts to the Bank discovered during the Variance Performance Management Report preparations
- Conducted a comprehensive revision of the Bank's Fixed Assets Depreciation Methodology in 2015
- Represented the Department on various Corporate Social Investment (CSI) Project Committees and Social Events Organizing Committees of the Marketing Department
- Analysed and vetted monthly Payroll from the People and Culture Department before the Executive Director, Finance and Administration approval
- Authored in 2014, Cost-Benefit Analyses for the establishment of the Bank's Training School by Senior Management
- Maintained and reported on the Bank's Fixed Assets Register and prepared asset depreciation entries per IFRS standards
- Reported on delinquent accounts to Account Managers and provided analysis for Bad Loans Recovery Settlement for the Bank's Loan Review Committee
- Represented the Financial Controller at the Bank's Loans Recovery Committee on occasions
- Prepared Banking Industry Analysis Reports for the Senior Management Committee
- Reviewed daily accounts payables before the Financial Controller approved and authorized transactions in the Bank's Core Banking System
- Reviewed Branch Returns monitored the Bank's General Ledger (GL) daily and set up GL accounts as needed in the Core Banking Application
- Collaborated with other Support Departments to facilitate GL setup and transaction testing for new branches
- Reviewed reconciliations of sundry accounts in the Bank's General Ledger.
Treasury Back Officer, Fin. Control Dept.,
CalBank Plc
Greater Accra
07.2009 - 12.2009
Branch Operations Back Officer, Goaso Branch
ADB
Brong Ahafo
03.2009 - 07.2009
Treasury Back Officer (Internship), Fin. Control Dept.
CalBank Plc
Greater Accra
07.2008 - 03.2009
Finance and Accounts Officer
Fountain Gate Chapel-Desert Pastures
Upper East
09.2007 - 11.2007
Accounts Officer (Nat'l Svc), Bongo DHMT Accounts
Ghana Health Service
Upper East
11.2006 - 08.2007
Accounts Receivable Officer (Internship), Finance Dept.,
The Coca-Cola Bottling Co. of Ghana Ltd
Greater Accra
10.2005 - 11.2005
Education
MA., International Relations and Diplomacy -
Ghana Institute Management and Public Administration (GIMPA)
12.2022
Bachelor of Business Administration-Accounting Option -
Ghana Technology University College
11.2013
Higher National Diploma (HND)-Accounting Option -
Accra Technical University
11.2006
West Africa Senior High Certificate Business Accounting -
Tema Senior High School
12.2000
Skills
- Resilient organisational Skills
- Energetic work Attitude & Results focused
- Budget Preparation
- Operations and Risk Management
- Project Management
- Business Performance Management
- International Political Economy Analyst
- International Security and Development Analyst
- Data Analyst
- Strong Conflict Resolution and Communication Skills
- Excellent Interpersonal Skills
- Critical Thinking Aptitude
- Problem-Solving
- Innovation Manager
- Time Management Aptitude
- Building Relationships
- Culturally diverse and capable of assessing potential foreign affairs, International Security and Development issues, considering socio-political and economic factors and their potential impact on global peace, humanitarian, and Organisational goals
- Capable of preparing and managing Budgets using the Variance Management Report to analyse approved budget and actual expenditures
- Ability to apply analytical research and problem‐solving skills in performing in-depth assessments of problems
- Ability to manage multiple critical issues, interact with Management and implement plans with a strategic focus
- Ability to foster a psychologically safe work environment for team productivity
- Highly resilient and agile at leading, building and collaborating with teams to meet project goals and deadlines
- Proficient verbal and written communication skills in English and strong leadership skills for problem resolution
- Ability to respond to often changing priorities and coordinate multiple projects continuously
- Adept at managing new and challenging situations, achieving consensus, setting up goals, and attaining results
- Sharp and capable of working effectively across functional areas of an organisation
- Flexible professional, capable of working well under pressure to meet time-sensitive deadlines
- Strong motivator and team player with practical and excellent negotiation strengths, planning, and organisational skills
- Software Proficiency in Microsoft Office (Outlook, PowerBi Desktop, Word, Excel, and PowerPoint)
Certification
- Project Management Professional, PMI, Trainee, Ongoing
- Effective Negotiations and Conflict Management, National Banking College, 06/13/2023, 06/15/2023
- Becoming a Conflict Competent Leader, National Banking College, 05/22/2023, 05/24/2023
- Problem-Solving for Value Creation, National Banking College, 02/2023
- Business Acumen for Project Managers, LinkedIn Learning, 02/2023
- Project Management Prep Certificate, Cambridge Centre of Excellence, 08/2022
- People Management Skills for Line Managers, National Banking College, Ghana, 08/2022
- Lean Six Sigma Foundations, PMI-LinkedIn Learning, 07/2022
- Project Management Foundations: Small Projects, PMI-LinkedIn Learning, 07/2022
- Project Management Foundations, PMI-LinkedIn Learning, 07/2022
- Leadership Certificate, CalBank Plc-Leadership Academy, 01/2021, 12/2021
- Leadership Mindsets, LinkedIn Learning, 09/2020
- Critical Thinking, LinkedIn Learning, 09/2020
- Managing Teams, LinkedIn Learning, 07/2020
- Humble Leadership: The Power of Relationships, Openness, and Trust, LinkedIn Learning, 07/2020
Leadership Experiences
NatlAhafoBrongGoasoAnalysedBackofficeTemenosBawumiaMahamuduKeirMaher
- Project Coordinator- for the launch of International Relations and Diplomacy Network, Ghana, 2023
- Gold Patron-PLO Lumumba Foundation, Ghana Chapter, 2023
- Project Coordinator for SWIFT Operation Digitalization-CalBank Plc, 2023
- Fire Marshall, CalBank Plc, 2019, Present
- Information Security and Risk Management (ISRM) Champion, CalBank Plc, 2019, Present
- Member of seven (7) Panels of Judges for the Bank's first Innovation Competition, 2020 - 2021
- Emerging Leadership Programme Finalist–CalBank Plc, 2021
- Membership Director - Full Gospel Businessmen Fellowship International (FGBMFI), Airport City Chapter, Accra-Ghana, 2019, 2020
- Chair, Judicial Committee - Student Representative Council (SRC), Accra Technical Uni., 2005 - 2006
- Secretary, Judicial Committee – SRC- Accra Technical University, 2004 - 2005
- Class President and SRC General Council Representative - Accra Technical University, 2003 - 2004
- Pastor Trainee, Protocol Director, anLashibi Organizer - Faith Evangelical Mission Worldwide, 1997 - 2003 Lashibi Assembly
- SRC Vice-President - Tema Senior High School, 2000
Languages
English
First Language
References
References available upon request.
Timeline
Patron
PLO Lumumba Foundation, Ghana Chapter
09.2023 - Current
Chair: Central & Finance Committee and Protocol Leader
International Relations and Diplomacy Network, Ghana (IRDNETWORKGH)
06.2023 - 12.2023
Manager, General Operations Unit, Banking Ops. Department
CalBank Plc
05.2022 - Current
Unit Head, Central SWIFT and Payment Processing Unit, Banking Ops. Department
CalBank Plc
03.2016 - 05.2022
Business Performance Analysts, Financial Control Department
CalBank Plc
01.2010 - 02.2016
Treasury Back Officer, Fin. Control Dept.,
CalBank Plc
07.2009 - 12.2009
Branch Operations Back Officer, Goaso Branch
ADB
03.2009 - 07.2009
Treasury Back Officer (Internship), Fin. Control Dept.
CalBank Plc
07.2008 - 03.2009
Finance and Accounts Officer
Fountain Gate Chapel-Desert Pastures
09.2007 - 11.2007
Accounts Officer (Nat'l Svc), Bongo DHMT Accounts
Ghana Health Service
11.2006 - 08.2007
Accounts Receivable Officer (Internship), Finance Dept.,
The Coca-Cola Bottling Co. of Ghana Ltd
10.2005 - 11.2005
MA., International Relations and Diplomacy -
Ghana Institute Management and Public Administration (GIMPA)
Bachelor of Business Administration-Accounting Option -
Ghana Technology University College
Higher National Diploma (HND)-Accounting Option -
Accra Technical University
West Africa Senior High Certificate Business Accounting -
Tema Senior High School
Similar Profiles
Bailee GoldmanBailee Goldman
Teen Advocate at Cystic Fibrosis Foundation- WNY ChapterTeen Advocate at Cystic Fibrosis Foundation- WNY Chapter
Puilee ChakrabartyPuilee Chakrabarty
Intern at National Scleroderma Foundation,Great Lake ChapterIntern at National Scleroderma Foundation,Great Lake Chapter
Harry RobinsonHarry Robinson
Volunteer at Surfrider Foundation - San Diego ChapterVolunteer at Surfrider Foundation - San Diego Chapter