Francisca Ama Adu-Boaheng
Accra
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
Phoenix insurance ltd
05.2023 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Secretary
Bright Windowtech
11.2020 - 04.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Bachelor of Science - Business Administration
University For Development Studies
Tamale01.2019
High School Diploma -
Grace Academy Senior High School
09.2013
Skills
- Prospecting and Cold Calling
- Product Management and Pricing
- Strategic Planning
- Registration Documents
- Wireless Telecommunications
- Reading Comprehension
- Promotional Planning
- Technological Knowledge
- Credit and Debt Card Processing
Languages
English
Advanced (C1)
Timeline
Sales Representative
Phoenix insurance ltd
05.2023 - Current
Secretary
Bright Windowtech
11.2020 - 04.2023
Bachelor of Science - Business Administration
University For Development Studies
High School Diploma -
Grace Academy Senior High School
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