Francisca Adwoa Debrah
ACCRA
Summary
Dynamic and Experienced sales professional with a successful history of driving sales and building client relationships. Skilled in customer relationship management, negotiation techniques, and strategic planning. Excels in high-productivity environments, completing tasks efficiently and surpassing goals. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, adaptability,negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to ensure success in challenging sales scenarios and achieving targets. Possesses strong strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
1
1
year of professional experience
Work History
Direct Sales Executive
Fidelity Bank Ghana Limited
11.2023 - Current
- Assigned, managed, and tracked many leads per month.
- Collaborated with marketing team to create promotional materials and campaigns.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Responded promptly to customer complaints or problems in order to ensure satisfaction levels remained high.
- Produced sales documents, finalized deals and filed records.
- Maintained up-to-date records of client interactions and sales activity.
- Responsible for achieving monthly quotas by identifying qualified prospects and closing deals quickly.
- Implemented innovative methods for increasing customer loyalty and retention rates.
- Analyzed customer feedback, identified areas of improvement and recommended changes to marketing activities.
- Listened to customer needs to identify and recommend best products and services.
- Identified potential customers, developed relationships, and closed deals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed successful long-term relationships with key customers through excellent service delivery.
- Developed and implemented sales strategies to increase revenue growth.
- Identified customer needs by asking questions and advising on best solutions.
- Researched current trends in the direct sales industry in order to stay ahead of competition.
- Established a network of industry professionals that could be used as resources for potential business opportunities.
- Translated senior management objectives and directives into actionable front-line sales strategies and effective policies.
Education
Bachelor of Education - Community Based Rehabilitation And Disability Stud
UNIVERSITY OF EDUCATION,WINNEBA
WINNEBA-GHANA04-2022
Skills
- Customer relationship management
- Lead generation
- Sales strategy development
- Market analysis
- Time management
- Negotiation skills
- Customer retention
- Cold calling
- Effective communication
- Team collaboration
- Problem solving
- Networking
- Product knowledge
- CRM proficiency
- Pipeline management
- Closing techniques
- Email outreach
- Effective negotiation
- Competitor analysis
- Referral marketing
Languages
1,A1,1,C2
Skills
- Target achievement
- Upselling strategies
- Sales reporting
- Customer acquisition
- Sales presentations
- Sales target achievement
- Interpersonal skills
- Problem-solving aptitude
Timeline
Direct Sales Executive
Fidelity Bank Ghana Limited
11.2023 - Current
Bachelor of Education - Community Based Rehabilitation And Disability Stud
UNIVERSITY OF EDUCATION,WINNEBA
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