Francisca Neizer
Summary
Results-driven store manager with strong skills in customer service, inventory management, and online sales strategies. Proven track record of enhancing customer engagement and utilizing sales data to drive revenue growth.
Overview
20
20
years of professional experience
Work History
Store Manager
Nannez Fashion & Accessories
06.2022 - Current
- Manage daily store operations and ensure smooth workflow.
- Oversee inventory management and restocking processes.
- Manage online sales to enhance overall revenue
- Analyze sales data to inform purchasing decisions and promotions.
- Lead initiatives in customer relations to improve service quality.
- Ensure stock accuracy through regular inventory checks.
Operations Manager(Part-Time)
Rock Ice Natural Mineral Water
12.2019 - 11.2021
- Conducted inventory counts to track stock levels.
- Oversaw team operations to enhance overall productivity.
- Operated machinery to complete production tasks.
- Updated financial documents to ensure accuracy and compliance.
- Managed daily operations to streamline production processes.
- Implemented safety protocols to maintain compliance with industry standards.
- Supervised quality control measures to uphold product consistency and safety standards.
Receptionist - National Service
Ministry of Food and Agriculture
09.2018 - 07.2019
- Coordinated front desk operations to ensure smooth and efficient visitor experiences
- Delivered information about services and programs offered by ministry to assist clients and stakeholders
- Scheduled and confirmed appointments.
- Directed inquiries to appropriate department for resolution.
- Ensured security and maintained cleanliness in the reception area
- Developed and maintained organized filing system for documents and records to enhance retrieval efficiency
- Assisted in preparing materials for meetings and events.
- Maintained log books for staff and guests
Waitress - Internship
Fiesta Royale Hotel
08.2017 - 08.2017
- Ensured clarity and efficiency by taking orders for food and beverages.
- Delivered food and drinks promptly to enhance guest experience.
- Maintained extensive menu knowledge to assist guests in selections.
- Provided exceptional customer service by swiftly addressing complaints.
- Arranged place settings with clean tablecloths, napkins, and tableware for incoming guests.
Cook, Waitress, and Housekeeper - Internship
GS Plaza Hotel
06.2016 - 09.2016
- Supported chef in meal preparation and cooking tasks.
- Cleared tables and served food to enhance dining experience.
- Prepared tables for breakfast and lunch shifts.
- Ensured cleanliness and order in kitchen and food preparation zones.
- Conducted thorough cleaning of kitchen equipment, utensils, and surfaces.
Assistant Manager - Family Business
Little Tokyo Relaxation Spot
05.2006 - 12.2012
- Promoted outstanding customer service to enhance client satisfaction.
- Ensured consistent availability of drinks through proactive inventory management.
- Conducted regular inventory checks to maintain stock levels efficiently.
Cook, Waitress, Housekeeper - Attachment
Maple Leaf Hotel
07.2009 - 09.2009
- Supported chef in meal preparation, contributing to smooth kitchen operations.
- Executed room cleaning and bed-making to uphold cleanliness and guest satisfaction.
- Delivered food to guests, providing prompt and attentive service to enhance dining experience.
Education
Higher National Diploma - Hotel, Catering and Institutional Management
Takoradi Technical University
Takoradi10.2018
Diploma - Catering
Accra Girls Vocational Institute
Accra07.2009
Skills
- Store operations
- Online sales management
- Stock accuracy
- Operational efficiency
- Compliance adherence
- Financial awareness
- Office Administration
- Time management
- Relationship building
- Customer Service
Affiliations
Self-driven AI learner exploring emerging artificial intelligence tools to build practical digital skills and expand opportunities in remote and online work.
Timeline
Store Manager
Nannez Fashion & Accessories
06.2022 - Current
Operations Manager(Part-Time)
Rock Ice Natural Mineral Water
12.2019 - 11.2021
Receptionist - National Service
Ministry of Food and Agriculture
09.2018 - 07.2019
Waitress - Internship
Fiesta Royale Hotel
08.2017 - 08.2017
Cook, Waitress, and Housekeeper - Internship
GS Plaza Hotel
06.2016 - 09.2016
Cook, Waitress, Housekeeper - Attachment
Maple Leaf Hotel
07.2009 - 09.2009
Assistant Manager - Family Business
Little Tokyo Relaxation Spot
05.2006 - 12.2012
Higher National Diploma - Hotel, Catering and Institutional Management
Takoradi Technical University
Diploma - Catering
Accra Girls Vocational Institute