Francisca Mensah
Accra
Summary
A proactive Individual with diverse background in Administrative Duties. Facilitates multiple projects simultaneously. Considered a valuable and punctual employee with outstanding calendaring and Microsoft Office Skills.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Spesuna Limited
01.2020 - 02.2023
- Tackled and addressed top-level, high-priority issues with professional administrative discretion
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives
- Set up meeting and event logistics for senior management and updated calendars
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls
- Spearheaded training and development programs for new employees
- Made travel arrangements to provide executives seamless and travel policy-approved business trips
- Conducted research and collected and analyzed data to prepare reports and documents
- Managed and tracked expenses to meet company budget requirements
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions
- Configured and maintained company website to drive interest and increase company revenues
- Managed daily invoices, reports and proposals
- Followed proper accounting and bookkeeping procedures to support audits
- Monitored office equipment and scheduled repairs
- Coordinated meeting and work schedules for staff teams and executives
- Obtained signatures for financial documents and internal and external invoices
- Tracked completion of key deliverable to consistently meet deadlines
- Leveraged word processing software to create proposals, letters and memos.
Administrative Assistant
Da Rocha and Associates
06.2019 - 12.2019
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Tracked and submitted employee time sheets to prepare for payroll processing
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Managed inventory to ensure all supplies were in stock and within budget
- Composed correspondence, reports and meeting notes
- Coordinated appointments, meetings and conferences
- Responded effectively to sensitive inquiries or complaints
- Scheduled appointments, meetings and events for management staff
- Managed office duties, ordered materials, organized workspaces, answered emails.
Sales Executive
OSJ Consult
05.2015 - 08.2017
- Contacted new and existing customers to outline benefits of Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Build business relationships with customers in order to earn their trust and maintain their loyalty
- Use effective communication skills to build rapport with customers
- Maintain current customer accounts by providing sales and product support
- Communicate with customers, managers, and other staff in order to resolve problems, complaints and questions related to sales
- Develop and maintain effective business relationships with vendors
- Develop and maintain clear goals, plans, and timelines to facilitate overall company sales objectives
- Utilize existing business resources to create new business opportunities
Education
Diploma - Business Administration
Ghana Communication Technology University
Mawuli Senior High School
Skills
- SKILLS ANDABILITIES
- Articulate and well-spoken
- Social media knowledge
- Excellent Organizational and Time Management Skills
- Professional and mature
- Customer service-oriented
- Microsoft office/ Google workspace
- Attention to Detail
- Strong Communication and Interpersonal Skills
Timeline
Executive Assistant
Spesuna Limited
01.2020 - 02.2023
Administrative Assistant
Da Rocha and Associates
06.2019 - 12.2019
Sales Executive
OSJ Consult
05.2015 - 08.2017
Diploma - Business Administration
Ghana Communication Technology University
Mawuli Senior High School
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