Francisca Fei
Service personnel
Kumasi
Overview
7
7
years of professional experience
Work History
Administrative Intern and Field Intern
Field Intern
11.2023 - Current
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Created and updated records and files to maintain document compliance.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
- Created and maintained detailed records of all office activities.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Enhanced field data accuracy by diligently recording and organizing information during site visits.
- Developed strong interpersonal skills through regular interactions with colleagues, supervisors, and clients.
- Improved communication between departments by providing detailed field reports and sharing relevant findings.
Teacher Intern
Teacher Intern
10.2022 - 04.2023
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Assisted in administering tests and other assessments to evaluate student progress.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Facilitated discussions and activities to promote student collaboration and engagement.
- Utilized various teaching techniques and strategies to engage students in learning.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Cultivated positive relationships with administration, teaching staff, and students.
- Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
- Facilitated students' discussions of classroom topics, helping each explore concepts and expand horizons.
- Boosted class participation by designing engaging group projects and discussions.
- Observed classes to identify opportunities to back up teacher or help students.
- Helped cultivate learning-focused and welcoming atmosphere for students of cultural and socioeconomic backgrounds.
- Assessed student performance through ongoing evaluations, providing constructive feedback for improvement.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Implemented differentiated learning strategies, addressing individual student needs and abilities.
Pharmacy Intern and Cashier
Pharmacy Intern And Cashier
09.2017 - 06.2019
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Communicated closely with patients, ensuring medical information was kept private.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Arts - Political Science Education (with Geography)
University of Education, Winneba
Winneba 09.2023
BECE -
Mother Smith International School
Kumasi06.2014
WASSCE - General Arts
Yaa Asantewaa Girls' Senior High
Kumasi06.2014
Timeline
Administrative Intern and Field Intern
Field Intern
11.2023 - Current
Teacher Intern
Teacher Intern
10.2022 - 04.2023
Pharmacy Intern and Cashier
Pharmacy Intern And Cashier
09.2017 - 06.2019
Bachelor Of Arts - Political Science Education (with Geography)
University of Education, Winneba
BECE -
Mother Smith International School
WASSCE - General Arts
Yaa Asantewaa Girls' Senior High
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