FRANCIS BOYE JUNIOR

• Conduct regular snap checks on unit and department such as Finance, Global Market, Credit Risk, Credit Operation, Treasury Operation, Trade, Corporate and Institutional Banking, Consumer Banking etc
• And recommend corrective measures on exceptions noted
• Conduct schedule reviews as well as daily reviews for both Head Office department and unit assigned to me and raised exceptions where necessary
• Validate all general ledger proofs sent by Local Payment Unit which comprises with ACH, GIS, Domestic Operations and Finance Payment and raised anomalies for correction by the department
• Prepare daily reports on all infractions noted during the reviews conducted and submit to supervisor
• Review Call over activities of processing departments and report on exceptions identified
• Conduct investigations on policy breaches, fraud, and theft such cheque book misplacement as well as wrongful return of customer cheque
• Perform other duties that may be assigned from time to time
• Conduct a follow up on audit report for the various unit and departments and ensure resolution of issues are identified.

• Report to cluster Manager to supervise, support and coordinate all branch activities to deliver quality services to customers in cost effective and profitable manner
• Promote and market the banks product
• Collaborate with the sales team to source out for new businesses and achieve sales target for the branch
• Locates areas of improvements and propose corrective actions that meet challenges and leverage growth opportunities
• Establish and review key operational risk indicators and formulate actions plans to minimize the branch exposure to fraud and losses
• Provide guidelines and support to branch team to motivate them to exceed branch target
• Adhere to high ethical standards and comply with all regulations and applicable laws
• Establish agreed individual performance target and carry out review with all direct report
• Always ensures front desk, tellers and back-office staff meets the banks service standards on the turnaround time
• Strictly ensure conformity with the bank’s complaints handling procedures
• Ensure inputting, escalation and resolution procedures are adhered to by branch staff
• Ensure a strong relationship building with our customers to engage them do business with us and improve on high service quality
• Ensure branch staff always meets the banks behavioral standards
• Also accept and embrace customer concerns and criticism and serve as first point of call in resolving their issues.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Initiating account opening for customers on the on-boarding stage
• Ensure all documents for account openings are valid and authenticated
• Preparation of weekly and monthly KYC Reports
• Advising customers on the appropriate product which can be offered to them
• Introducing and cross-selling the Banks products to customers
• Booking personal loan applications for onward submission to Consumer finance
• Issuing E-Zwich client cards to customers
• Issuing and reconciling of Master Cards
• Processing internal and external standing orders
• Purchasing of treasury bills and fixed deposits on behalf of customers who are willing to invest.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
• Created customer support strategy to increase customer retention.

• Controlling, monitoring, and coordinating branch operations and ensuring rigorous operational practice across all units within the branch
• Supervising and ensuring effective back office support the front office
• Supervising the processing of all clearing cheques by back office staff
• Ensure daily call over for teller and back office are done same day per the call over process flow
• Ensure procedures and process flows for all activities at the branch are strictly adhered to
• Ensure reconciliation of suspense account report is sent to operational rigour.

• Salary processing
• Preparing excess memo’s for top clients who have insifficient funds for approval
• Balancing Branch suspense accounts
• Effecting charges and commissions
• Issuing Payment Oders and Bankers Payments
• Constantly administering Call Overs
• Prepare and submit monthly KRI/KCS report
• Prepare and submit monthly ATM KCS report
• Processing of forex transaction and conversion into both local and foreign currencies
• Processing of clearing cheques.

• Total Customer Service and Delight
• Processing of house cheques paid in by customers
• Receiving cheque deposits by verifying to see if it’s not postdated
• Printing of statement requested by customers
• Accurate posting to customers’ accounts
• Recording of returned cheques from clearing
• Applying commissions on returned cheques
• Applying commissions on statement requested by customers
• Ensures security and control consciousness as well as fraud free processing
• Ensures Visa statement request is entered in the system and printed out.

Successfully completed courses and seminars that have broaden my knowledge in banking practices and operations

Completed courses in Accounting, Economics, Business Law, Organizational Behavior and Office practice management.