Francis Tabiri

Colloborate remotely with case managers

Handling medical exams and claims

Track, manage and support claim documantation and resolution

Liase with clients and healthcare professionals.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Consulted customers to boost product sales and services.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
• Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
• Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
• Created and executed marketing strategies, increasing brand awareness and attracting new customers.

• Opened new accounts and made changes to existing accounts.
• Presented products and services to customers using in-depth knowledge to answer questions.
• Supported tellers by processing transactions involving money orders, cashiers checks and payments.
• Helped customers prepare documents required to complete transactions and process requests.
• Identified customer desires and goals through needs-based sales tactics.
• Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
• Counted currency, coins and checks in cash drawer.
• Resolved complex customer complaints, restoring confidence in bank's ability to manage their financial needs effectively.
• Analyzed market trends and customer feedback to recommend adjustments to banking services, aligning offerings with client needs.
• Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
• Enhanced client satisfaction by delivering personalized banking solutions tailored to their unique financial needs.
• Conducted regular audits of banking processes, identifying and addressing inefficiencies to improve overall service delivery.
• Negotiated with clients to restructure loans, preventing defaults and maintaining bank's financial health.
• Developed and maintained strong relationships with high-value clients, securing their loyalty and ongoing business.