FRANCIS NEEQUAYE
MANAGER
Accra
Summary
Dynamic General Manager with a proven track record at Gold Coast Foods, excelling in operations management and customer relation. Successfully increased efficiency through innovative strategies, while fostering team leadership and achieving consistent growth. Skilled in budget analysis and expense control, ensuring financial stability and long-term success.
With solid background in managing daily operations and driving team performance i successfully led various projects effectively, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication.
Overview
12
12
years of professional experience
Work History
General Manager
Gold Coast Foods
12.2017 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Site Manager
Food Inn Ghana
11.2016 - 12.2017
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Conducted quality control inspections to identify issues early on, preventing costly delays or rework later in the process.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Facilitated effective communication between site teams and design professionals to maintain a cohesive approach throughout projects'' execution.
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Managed subcontractor performance closely, ensuring all work was completed accurately according to specifications while adhering to established deadlines.
- Reduced costs through effective resource allocation and efficient management of materials and equipment.
- Created weekly and monthly reports for management team.
- Oversaw all daily office operations and equipment maintenance.
Shift Manager
Vida E Cafe
02.2015 - 11.2015
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Pizza Maker
Food Inn Ghana
06.2014 - 02.2015
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Achieved consistent positive reviews from customers by delivering exceptional service and high-quality products.
Education
High School Diploma -
05.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Quality management
Effective leader
Expense control
Goal setting
Budget analysis
Financial administration
Advertising and marketing
Data Analysis and Transcription
Data analysis is an method of turning raw data into useful information to draw conclusion and make decision.
Data Cleaning & Preprocessing: Handle missing values, correct errors, remove duplicates, and standardize formats to ensure data accuracy.
Transcription is the process of converting spoken language from audio or video recordings into written text
Timeline
General Manager - Gold Coast Foods
12.2017 - Current
Assistant Site Manager - Food Inn Ghana
11.2016 - 12.2017
Shift Manager - Vida E Cafe
02.2015 - 11.2015
Pizza Maker - Food Inn Ghana
06.2014 - 02.2015
Presbyterian Senior High School - High School Diploma,
05.2001 -