Francis Teye Tetteh Mensah
Accra,Accra
Summary
Resourceful Office Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
20
20
years of professional experience
Work History
Office Administrator
Akoma Clinic
09.2022 - Current
- Plan, organize, direct, control and evaluate the delivery of health care services in the Clinic
- Managed approximately 30 incoming calls, emails and faxes from staff and visitors
• Consult with boards of directors and senior managers to maintain and establish standards for the provision of health care services
• Develop evaluation systems to monitor the quality of health care given to patients
• Monitor the use of diagnostic services, in-patient beds and facilities to ensure effective use of resources
• Develop and implement plans for new programs, special projects, new material and equipment acquisitions and future staffing levels
• Plan and control budget
• Represent the Clinic at meetings with Health Regulators, Environmental protection Agency, Ghana Police Service, Media and general public
• Supervise health care supervisors and professionals
• Recruit, training and onboarding of health care staff
• Control office supplies and medical inventory and ensure it is in accordance with the needs of the clinic
• Ensure all health and safety initiatives and documentations are met - Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
Administrator (part-time)
Wendy's Educational Complex
08.2020 - 09.2022
- Provided educational and administrative oversight of the school
- Managed approximately 45 incoming calls, emails and text messages per day from parents.
- Taught students subjects in English, Math, Social Studies
- Coordinated all resources for effective program delivery,
- Offered counseling support to students and parents,
- Worked closely with the Board and Management to run the school,
- Handled regulatory/compliance matters and reports of the school,
- Liaised with stakeholders- GES, Police, Fire Service, Teachers Union, etc.
Human Resource and Administrative Manager
Anum Rural Bank Limited
01.2017 - 02.2020
- Worked with Board and Management to deliver on strategic objectives
- Handled the HR Unit and implemented various policies and programs in the Bank
- Provided advice and guidance on all HR issues to Directors and staff
- Ensured labour law/compliance and managed external relationship with Labour Office, Fire Service, DVLA, Health Service, GEA, Service Contractors (maintenance/security)
- Managed over 50 calls, emails and meetings per day
- Improved work relationships between staff and management by working closely to build morale and motivation
- Coordinated with ICU on labour issues and negotiations (Condition of Service/HR Policy)
- Contributed to driving a performance culture by providing support to achieve goals
Human Resource Officer
Golden Dream Real Estate and Property Management
11.2007 - 12.2016
- Managed 4 member HR team to develop, trained, and implemented HR Policies, handled HR information management system/database, worked closely with regulators and industry stakeholders, coordinated with Finance, Business Development & Project Management teams to design and implement best practice financial policies & safety guidelines, led an efficient learning and development/Employee Assisted Programs
NSP Support/Office Assistant
NGO- Ghana Association of the blind(GAB)
01.2005 - 10.2007
- Helped to secure funds from ABILIS Foundation in Finland in support of social work groups of Visually impaired in region
- Prepared and submitted both financial and non-financial report of Donor funds to stakeholders
- Collaborated with various organizations such as Sight Savers International Volunteers Service Oversees, Church, and Governmental bodies to hold diverse programs and workshops to facilitate work of GAB in region
- Managed approximately 80 calls and emails from Volunteers and stakeholders
- Helped to secure funds from German Embassy to provide and refurbish Regional Office, traveled across Districts in region to visit and inspect projects handled by Visually impaired and served as Resource Person
Education
Spanish and French – Elementary Beginner Level -
Ghana Institute of Languages
Accra, Ghana12.2020
Executive Certificate in Forensic Psychology & Corporate Security -
Ghana Institute of Management And Public Administration (GIMPA)
Accra, Ghana07.2019
Executive Certificate in Labour Law & Application -
Graduate Training Institute, GIMPA
Accra, Ghana06.2018
Certificate in Health Assistant -
Health Assistant Association of Ghana
Kumasi, Ghana03.2018
Executive Mini-MBA in Strategic HRM -
Accra Business School
Accra, Ghana03.2018
Executive Certificate in Strategic Communication -
Accra Business School
Accra, Ghana03.2018
Higher National Diploma in Accountancy -
Ho Technical University
Ho, Ghana03.2018
Senior Secondary School Cert.- Business -
Okuapeman Secondary School
Akropong, Ghana08.2005
Skills
- Strong Communication Skills
- Organizational abilities
- Patient Confidentiality Maintenance
- Documentation And Reporting
- Healthcare Administration Knowledge
- Teamwork and Collaboration (MTD)
- Time Management
- Multitasking Abilities
- Adaptability and Flexibility
- Patient Confidentiality and Data Security
- Clerical and Filing Support
Phone
+233(0) 543343007, +233(0) 203977529
Timeline
Office Administrator
Akoma Clinic
09.2022 - Current
Administrator (part-time)
Wendy's Educational Complex
08.2020 - 09.2022
Human Resource and Administrative Manager
Anum Rural Bank Limited
01.2017 - 02.2020
Human Resource Officer
Golden Dream Real Estate and Property Management
11.2007 - 12.2016
NSP Support/Office Assistant
NGO- Ghana Association of the blind(GAB)
01.2005 - 10.2007
Spanish and French – Elementary Beginner Level -
Ghana Institute of Languages
Executive Certificate in Forensic Psychology & Corporate Security -
Ghana Institute of Management And Public Administration (GIMPA)
Executive Certificate in Labour Law & Application -
Graduate Training Institute, GIMPA
Certificate in Health Assistant -
Health Assistant Association of Ghana
Executive Mini-MBA in Strategic HRM -
Accra Business School
Executive Certificate in Strategic Communication -
Accra Business School
Higher National Diploma in Accountancy -
Ho Technical University
Senior Secondary School Cert.- Business -
Okuapeman Secondary School
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