Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Francis Mensah

Accra
Francis Mensah

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Service-focused Job Title bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

2
years of professional experience
1
Certification

Work History

Salase

Technology Support Specialist
01.2019 - 05.2021

Job overview

  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.

Education

Zion College
Keta

Bsc Information Technology from Information Technology

Skills

  • Mac Systems
  • Adobe Flash
  • Customer Service Expertise
  • Windows 10

Certification

  • Area of certification Training - Timeframe
  • Certified Job Title, Company Name - Timeframe

Timeline

Technology Support Specialist

Salase
01.2019 - 05.2021

Zion College

Bsc Information Technology from Information Technology

Similar Profiles

CREATE PROFILE
Francis Mensah