FRANCIS KAGLO
Summary
At Melcom, a seasoned Retail Store Manager adept in inventory control and customer service management, I spearheaded initiatives that significantly enhanced shopping experiences and sales floor efficiency. Leveraging strong problem-solving and leadership skills, I successfully coached teams towards achieving notable customer satisfaction and operational excellence, contributing to sustained sales growth.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Melcom
08.2011 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Advanced Dip - Shipping Management &International Trade
Association of Business Manager's &Administration,UK
UK12.2011
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Decision-making skill
- Dependable and reliable
- Inventory Control
- Sales Growth
- Store maintenance
- Visual Merchandising
- Accurate money handling
- Coaching and Mentoring
- Sales Leadership
- Stock management
- Shift Scheduling
- Store Opening and Closing
- Staff Management
- Employee Scheduling
- Hiring and Training
- Retail Employee Training
- Operations Oversight
- Vendor Collaboration
- Shrinkage Control
- Incident Reporting
- Recruitment and hiring
- Cost Control
- Process Improvements
- Technology proficiency
- Budget Administration
- Store operations
Accomplishments
Received Outstanding Award for the year 2021 for the Shrinkage Control Category.
Timeline
Retail Store Manager
Melcom
08.2011 - Current
Advanced Dip - Shipping Management &International Trade
Association of Business Manager's &Administration,UK
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