FRANCIS DEDUME
Nungua
Summary
Experienced and professional Parts Sales Associate with a strong work ethic and a deep understanding of stock supply and management. Proactively sources cost-efficient inventory from reputable suppliers, ensuring optimal quality and maximizing profit potential. Implements accurate and reliable systems to effectively monitor and manage supplies. Known for exceptional sales, service, and compliance expertise. A flexible team player with strong problem-solving and interpersonal skills. Consistently drives revenue growth by connecting with customers and recommending targeted offerings. Highly organized, adaptable, and knowledgeable in preparing displays, merchandising shelves, and providing excellent customer assistance. Friendly and skilled support fosters loyalty among customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spare Parts Advisor
Toyota
09.2020 - Current
- Maximized sales volumes and margins with stringent cost control and strategic purchasing
- Responded to customer emails quickly to maintain excellent service levels
- Advised customers on prices for budget and premium parts and accessories
- Greeted customers and asked open-ended questions to better determine needs
- Checked incoming parts against delivery notes to limit stock discrepancies
- Contributed to departmental compliance with stringent adherence to company policies
- Identified customer parts requirements and provided potential alternatives for hard-to-find parts
- Negotiated fair prices on new and used parts for enhanced profit potential
- Promoted parts and accessory sales to increase revenue and drive satisfaction
Education
Bachelor of Technology Degree - Procurement and Supply Chain Management
Koforidua Technical University and Accra Technical
12.2022
Skills
- Customer Engagement
- Online Retail Management
- Professional Growth Opportunities
- Results-Oriented Goal Development
- Inventory Supply Coordination
- Promotional Strategies
- Client Relationship Building
Awards
Best Customer Service Staff, 2024
Certification
Toyota Parts21 Fundamental,2021
Timeline
Spare Parts Advisor
Toyota
09.2020 - Current
Bachelor of Technology Degree - Procurement and Supply Chain Management
Koforidua Technical University and Accra Technical
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