Overview
Work History
Education
Timeline
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Francis Botsoe

Banker
Accra,Accra

Overview

8
8
years of professional experience

Work History

Relationship Officer

Finmart Financial Service
11.2021 - 06.2023
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Established strong client relationships by conducting regular meetings and providing exceptional customer service.
  • Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.

Banking Officer

National Investment Bank Limited
08.2015 - 06.2021
  • Increased customer satisfaction by providing timely and accurate banking services.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Identified customers with additional profit potential and designed action plans to expand relationships.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Enhanced client relationships with personalized financial advice and product recommendations.

Education

Bachelor of Arts - Geography

Kwame Nkrumah University of Science And Technology
Kumasi
06.2013

Timeline

Relationship Officer

Finmart Financial Service
11.2021 - 06.2023

Banking Officer

National Investment Bank Limited
08.2015 - 06.2021

Bachelor of Arts - Geography

Kwame Nkrumah University of Science And Technology

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