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Associate Principal Engineer

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Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Knowledgeable and dedicated customer service professional with extensive experience in retail banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Self-motivated Relationship Officer skilled in providing extraordinary customer service internally and externally. Responsible for managing relationships with clients in the office banking sector. This involves working closely with clients to understand their financial needs and providing them with the appropriate banking services and products to meet those needs. I also assist clients with account management, deposits, withdrawals, loan applications, and other banking transactions. Additionally, I work to foster long-term relationships with clients by providing excellent customer service and ensuring their satisfaction with our banking services.

I am a graduate with a strong background in Secretaryship and Management Studies. I am a disciplined, dedicated, and self-motivated individual who is ready to learn, open to new ideas and eager to give my services to result oriented organization.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Motivated and results-driven professional with a diverse background in technology, sales, marketing, customer service, and social media. Known for a strong ability to leverage technical knowledge to drive business growth, enhance customer satisfaction, and optimize marketing strategies. Proven track record of exceeding sales targets, building strong client relationships, and implementing effective social media campaigns. Skilled in identifying opportunities, developing innovative solutions, and delivering exceptional results in fast-paced and dynamic environments. Adept at collaborating with cross-functional teams to achieve organizational goals. Excellent communication, interpersonal, and problem-solving skills combined with a passion for technology and customer success.

Detail-oriented and motivated administrative support professional with a background in public administration. Experienced in customer service, data entry, and document preparation, with strong communication and organizational skills. Proven ability to manage multiple tasks efficiently, coordinate projects, and contribute to team success in both office and virtual environments. Reliable, adaptable, and eager to deliver quality results in any professional setting.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Accounting and Finance graduate with practical experience as a Relationship Officer, supporting corporate and individual clients through credit proposal preparation, renewals, and new-to-bank (NTB) applications. Skilled in financial analysis, credit assessment, and client relationship management, with a strong understanding of banking operations and regulatory compliance. Eager to apply analytical and interpersonal skills in a dynamic financial institution.

A versatile and high-impact professional offering a unique blend of 15 years of Client Relationship Management and 5 years of dedicated Fiduciary Services expertise. I bridge the gap between rigorous regulatory compliance and elite service delivery across the Financial, Legal, and Telecommunications sectors.

Core Competencies:
▪ Fiduciary Compliance: Strictly adhering to annual audits, FICA, AML, Tax compliance Risk Mitigation.
▪ Financial & Legal Administration: Skilled in financial and trust administration, legal processes, and compliance implementation.
▪ Impact & Delivery: Proven track record of turning underperforming portfolios into profitable, client-focused operations through strategic business process enhancements.
▪ Corporate Support in inbound and outbound contact center, expert in client engagement.


An accomplished professional with a demonstrated history of working in real estate, banking and IT industry.
Skilled in Business Planning, Sales, Customer Relationship Management (CRM), Project Management, and Team Building.

Francis Botsoe

Overview

Work History

Relationship Officer

Banking Officer

Education

Bachelor of Arts - Geography

Timeline

Relationship Officer

Banking Officer

Bachelor of Arts - Geography

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