Francis Botsoe
Banker
Accra,Accra
Overview
8
8
years of professional experience
Work History
Relationship Officer
Finmart Financial Service
11.2021 - 06.2023
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
Banking Officer
National Investment Bank Limited
08.2015 - 06.2021
- Increased customer satisfaction by providing timely and accurate banking services.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Identified customers with additional profit potential and designed action plans to expand relationships.
- Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
- Enhanced client relationships with personalized financial advice and product recommendations.
Education
Bachelor of Arts - Geography
Kwame Nkrumah University of Science And Technology
Kumasi06.2013
Timeline
Relationship Officer
Finmart Financial Service
11.2021 - 06.2023
Banking Officer
National Investment Bank Limited
08.2015 - 06.2021
Bachelor of Arts - Geography
Kwame Nkrumah University of Science And Technology