Francis Aposika
Accra
Summary
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Overview
2
2
years of professional experience
Work History
IT Technician
Okomfo Anokye Teaching Hospital (ICT UNIT)
Kumasi
2021.09 - 2023.10
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Performed system backups and restores as required.
- Resolved hardware issues including replacing parts as necessary.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Maintained inventory records of IT equipment and supplies.
- Monitored system performance and implemented preventive maintenance procedures.
Education
Associate of Applied Science - Information Communication Technology
Sunyani Technical University
Sunyani, BO2021-09
Skills
- Hardware Installation
- Application installations
- Debugging
- Incident Management
- Troubleshooting and diagnostics
- Technical Support
- Network Security
Languages
English
First Language
English
Proficient (C2)
C2
Timeline
IT Technician
Okomfo Anokye Teaching Hospital (ICT UNIT)
2021.09 - 2023.10
Associate of Applied Science - Information Communication Technology
Sunyani Technical University
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