FRANCIS AMOAH
NSAWAM
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Deposit Officer
PAN AFRICAN SAVINGS AND LOANS LIMITED.
NSAWAM
09.2019 - 06.2024
- Ensured proper handling of cash, checks, and other financial instruments according to established procedures.
- Performed daily reconciliation of accounts to ensure accuracy of balances.
- Investigated customer complaints regarding deposit issues and took corrective action when needed.
- Developed strategies for increasing sales of deposit products through customer outreach initiatives.
- Assisted customers with account inquiries and transactions such as withdrawals or transfers between accounts.
- Balanced daily deposit totals to ensure accurate record keeping of funds received.
- Cross-sold additional banking services such as savings plans or investments.
- Prepared reports summarizing the day's activities for management review.
- Established new accounts for customers according to bank guidelines while providing excellent customer service.
- Assisted in training new staff members on proper processing of deposits.
- Received and processed customer deposits, verifying accuracy and ensuring compliance with bank policies.
- Managed daily operations within assigned area including scheduling tasks for team members.
- Reconciled discrepancies between physical cash counts versus electronic transaction data.
- Provided guidance to customers on banking services including loan products, credit cards, and online banking features.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Deposit Officer
GN BANK
NSAWAM
11.2015 - 07.2017
- Ensured proper handling of cash, checks, and other financial instruments according to established procedures.
- Performed daily reconciliation of accounts to ensure accuracy of balances.
- Investigated customer complaints regarding deposit issues and took corrective action when needed.
- Developed strategies for increasing sales of deposit products through customer outreach initiatives.
- Assisted customers with account inquiries and transactions such as withdrawals or transfers between accounts.
- Balanced daily deposit totals to ensure accurate record keeping of funds received.
- Prepared reports summarizing the day's activities for management review.
- Established new accounts for customers according to bank guidelines while providing excellent customer service.
- Assisted in training new staff members on proper processing of deposits.
- Received and processed customer deposits, verifying accuracy and ensuring compliance with bank policies.
- Managed daily operations within assigned area including scheduling tasks for team members.
- Reconciled discrepancies between physical cash counts versus electronic transaction data.
- Provided guidance to customers on banking services including loan products, credit cards, and online banking features.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed special services for customers, ordering bank cards and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Received and counted daily inventories of cash, drafts and checks.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Identified transaction errors when debits and credits did not balance.
Education
WASSCE - Accounting
Prince Boateng Memorial Senior High School
Nsawam,Ghana05-2009
Skills
- Sales proficiency
- Regulatory compliance understanding
- Transaction Processing
- Financial Acumen
- Client Confidentiality
- Risk management expertise
Timeline
Deposit Officer
PAN AFRICAN SAVINGS AND LOANS LIMITED.
09.2019 - 06.2024
Deposit Officer
GN BANK
11.2015 - 07.2017
WASSCE - Accounting
Prince Boateng Memorial Senior High School
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