A well-motivated individual with high sense of initiative coupled with entrepreneurship, administrative and Information Technology (IT) background besides exceptional good interpersonal and human skills.
Overview
10
10
years of professional experience
Work History
Internal Audit, Officer Branch & Business and Support Function
CONSOLIDATED BANK GHANA, (CBG)
08.2021 - Current
Performing test of Control Design Assessment (CDA) and Control Operating Effectiveness Testing (OET) to assess the design and implementation of controls within the Department/unit or branch network
Document audit working papers to provide evidence in support of conclusion reached to allow for Re-performance
Identifying the failed controls and document Branch audit observations for review
Update Audit File with specific areas tested in preparation for consolidation and review by Audit Manager Follow Up and track audit issues raised to ensure closure
Performing issue validation testing upon the receipt of Issue Closure Pack (ICP) from the Departments/units audited to confirm action plan implemented remediate issues raised
Participating in audit opening, stakeholder update and exit meetings to explain the audit process and articulate impact of audit observations to the Departments/Unit or Branch
Liaise with managers to provide requested information from Quality Assurance to aid in Review.
E-Settlement and Reconciliation Officer
CONSOLIDATED BANK GHANA, (CBG)
06.2019 - 07.2021
Reconciliation and Settlement of all Hospital Momo Collection between the Hospital and the agent
Daily reconciliation of all ATM’s and clearing of Branch Overages and Shortages
Investigating and resolving of customer complaints regarding the use of CBG ATM’s
Carry-out settlement of all Hospital POS Collection between the hospital and merchant
Processing of all GhanaGov transactions
Processing of Ezwich Efunds transactions from Direct Saving and Loans
Processing of all Genpay transactions to clients
Notify merchants in payments of transaction received
Daily and Monthly Reconciliation of General Ledgers such as Account to Wallet GL (Other networks) and Wallet to Account GL (Other networks) Daily Settlement of General Ledgers such as the Issuer GL, Acquirer GL, Account to Wallet GL, Wallet to Account GL and Korle Bu Momo GL.
Internal Control Officer
CONSOLIDATED BANK GHANA, (CBG)
02.2019 - 05.2019
Ensuring branch compliance to procedural requirement
Raising exceptions in respect to findings and making relevant recommendations to ensure exceptions raised are addressed and resolved by branch or escalated to management
Follow-up on exceptions identified and ensure the issues raised are resolved.
Audit Officer
CONSOLIDATED BANK GHANA, (CBG)
08.2018 - 01.2019
Review of Branch Operations processes whether they conform or are in line with prudential and regulations stipulated by the Bank Operations Manual and Central Bank
Investigations of fraud related risk issues
Giving recommendations to management for their decision making
Testing the Internal Controls in the bank to evaluate if it’s effective and efficient to mitigate risk.
Audit Assistant to Audit Officer
THE BEIGE BANK, (TBB)
03.2017 - 07.2018
Ensure compliance with established internal control procedures by examining records, reports, operating practices and documentation
Protect against fraud and theft of the organization’s asset
Completes audit work papers by documenting audit tests and findings
Communicates audit findings by preparing a final report; discussing findings with auditees
Make recommendations on how to improve internal control and corporate governance processes
Reconciliation of clients account statement with clients respective passbooks and preparation of report
Investigating into Field workers suppressions
Keeping and monitoring of suppression and resignation related issues
Assist in full Branch Audit i.e
Checking the internal control system of the branch and whether the branches are in compliance with the procedures of BOG and the companies’ operational manual
Review of lunch payment.
THE BEIGE BANK, (TBB)
12.2016 - 02.2017
THE BEIGE BANK, (TBB)
09.2016 - 11.2016
Assisting in the preparation of leave advise for staff
Assisting in the clearing of resigned staff
Filing of staff documents
Attending to new staff hired, making sure all the documents brought for application are complete
Making available to new hire all needed items to start work.
GHANA TECHNOLOGY UNIVERSITY COLLEGE (GTUC)
10.2014 - 04.2016
Duties performed at Ghana Technology University College - Reprographic Department
Front desk attendant
Paying of bills
Recording of sales
Making of photocopies and printing
Scanning of documents
Binding of documents.
Education
Ongoing- (Part 3) -
INSTITUTE OF CHARTERED ACCOUNTANTS GHANA (ICAG)
Accra
08.2024
MASTER’S IN ACCOUNTING AND FINANCE (UPSA)
Accra
01.2023
Bachelor of Science in Accounting (Bsc. Accounting) -
GHANA TECHNOLOGY UNIVERSITY COLLEGE (GTUC)
Accra
01.2016
Skills
Competent at establishing good relationships and relating well to people at all levels
Effective team player
Good leadership and organizational skills
Excellent time management and the ability to prioritize workload
Conscientious and able to focus on completing work to a consistently high standard, with strong attention to details
Confident and competent in Pentana, MS Office and other Microsoft applications as well as T24, Hubtel, S1 Transactions and Abacus
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW