Frances Beecham
Accra
Summary
Experienced with departmental workflows, including administrative support and project coordination tasks. Utilizes organizational and communication skills to contribute effectively to team goals. Track record of demonstrating reliability and adaptability in dynamic environments.
Overview
10
10
years of professional experience
Work History
Customer Ambassador( National Service)
Max International LLC (Network Marketing Company)
09.2015 - 09.2016
- Called associates to resolve issues; Set up auto-ship orders; Processed associate commissions; Supported front desk manager in customer service.
Customer Experience Manager/ HR Coordinator
Max International LLC, Accra
08.2022 - Current
- Successfully managed customer support teams.
- Developed and implemented customer service strategies.
- Monitored customer satisfaction metrics and trends.
- Resolved escalated customer complaints effectively.
- Trained and mentored customer service representatives.
Line Manager
Max International LLC, Cape Coast
08.2018 - 08.2021
- Successfully managed teams of 5+ employees.
- Consistently met or exceeded performance goals.
- Developed and implemented effective team strategies.
- Provided regular and constructive performance feedback.
Education
Bachelor of Arts - Archaeology and Theatre Arts
University of Ghana
01.2015
Business Programme - undefined
Benkum Senior High School
01.2011
Skills
- Skilled in Microsoft Office applications
- Effective communicator
- Proficient in addressing diverse customer needs
- Goal-oriented and self-directed
- Collaborative team member
- Responsive to changing circumstances
- Active listening skills
- Efficient at acquiring new skills
LANGUAGE
English
Advanced (C1)
Fante
Upper intermediate (B2)
Twi
Upper intermediate (B2)
References
Miriam Mahama- Country Manager
Max International Ghana
mmahama@livemax.com
0265905565
Mr Agume
Senior Compliance Officer
SSNIT, Kokomelmel branch
0261515106
INTERNSHIPS
- Compliance Department Intern, SSNIT Gulf House Branch
- Filed and arranged documents alphabetically; Assisted with compliance duties; Supported benefits processing; Helped with worker registration.
- Secretary to the HR Department, National Theatre
- Took records of attendance; Drafted memos; Circulated letters for signatures; Assisted directors of various departments.
PERSONAL DETAILS
- Date of birth: 05 Oct 1992
- Nationality: Ghanaian
- Marital status: Married
Timeline
Customer Experience Manager/ HR Coordinator
Max International LLC, Accra
08.2022 - Current
Line Manager
Max International LLC, Cape Coast
08.2018 - 08.2021
Customer Ambassador( National Service)
Max International LLC (Network Marketing Company)
09.2015 - 09.2016
Business Programme - undefined
Benkum Senior High School
Bachelor of Arts - Archaeology and Theatre Arts
University of Ghana
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