Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FOSTER MENSAH

TARKWA

Summary

Proven IT professional with a robust background in supporting and enhancing technology infrastructures at notable companies like Goldfields Ghana Limited. Excelled in cloud-based software deployment and demonstrated exceptional end-user support skills. Achieved ISO 27001 Certification with Goldfields, showcasing a commitment to security and efficiency. Renowned for remote support prowess and fostering team knowledge sharing.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Desktop Support Engineer

GOLDFIELDS GHANA LIMITED
01.2015 - Current

1. Part of the team which prepared the IT Department for the ISO27001 Certification.
2. Helped in migrating Operating System (WIN10) to Windows 11 Enterprise.
3. Supported with the achievement of the ISO 27001 Certification for the Goldfields Ghana Mine.
4. Managed O365 and over 500 user accounts in Active Directory.
5. Managed and Administered Windows 10, Windows 11 and Linux workstations and laptops.
6. Helped in the Mine In-Pit Network Connectivity for Truck Monitoring and Fatigue Management.
7. Supported and maintained servers and backups.
8. Supported Microsoft Office 2016, 2019 and O365
9. Saw to management and the new mounting of LAN and Wireless Networks to new locations in and around the Mine.
10. Shared knowledge with new recruits.
• Repairs and servicing of computers, printers, plotters, etc

National Service Person

GOLDFIELDS GHANA LIMITED
09.2013 - 09.2014

1. Installing and configuring Windows operating systems

2. Assisted users using Microsoft Office Applications (Word, Excel, Visio, outlook) on issues associated their use.

3. Mounting and installation of LAN and Wireless AP's, switches and routers to new locations in and around the Mine

4. Repairs and servicing of computers, printers, plotters

5. Supporting users with daily Desktop and network-oriented issues

IT Services Support Specialist

Roxanne Resources Limited
02.2009 - 12.2011

1. Installing and configuring Windows Servers.
2. Added, maintained, and removed objects within Active Directory.
3. Implementation of Forefront Antivirus.
4. Supporting users with daily Server, Desktop and network-oriented issues

IT Technician

Classlane Consult
06.2008 - 12.2008

1. Repairs of computers, printers and other office equipment
2.LAN and WAN installation and configuration
3.Sale of computers, printers, network tools, etc., and advising of customers of network, hardware and other related IT issues.

Education

Diploma - Network Engineering

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
GHANA
2009

Certified Desktop And Network Administrator - Desktop And Network Administration

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY
GHANA
2006

High School Diploma -

TARKWA SENIOR HIGH SCHOOL
GHANA
2001

Skills

  • Debugging
  • Cloud-Based Software Deployment
  • End-user support
  • Remote Diagnostics

Certification

1. Diploma in Information Technology Management (ALISON)
2. Manage Engine Product Associate
3. Google IT Support Professional Certificate
4. Microsoft Certified Professional

Timeline

Desktop Support Engineer

GOLDFIELDS GHANA LIMITED
01.2015 - Current

National Service Person

GOLDFIELDS GHANA LIMITED
09.2013 - 09.2014

IT Services Support Specialist

Roxanne Resources Limited
02.2009 - 12.2011

IT Technician

Classlane Consult
06.2008 - 12.2008

Diploma - Network Engineering

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY

Certified Desktop And Network Administrator - Desktop And Network Administration

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY

High School Diploma -

TARKWA SENIOR HIGH SCHOOL
FOSTER MENSAH