Foster Kwakuduah
Accra
Summary
An insightful information technology professional with years of IT experience, including oversight of infrastructure, application support, and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. a proven leader in directing, maintaining, and supporting systems. Forward-thinking and strategic leader with years of experience in industry. Recognized for cost-effective system improvements, operational streamlining, and a positive leadership style. Successful at improving planning processes and managing system implementation. Knowledgeable about disaster recovery planning, roadmapping, and team development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT officer
NATIONAL SERVICES AT, RLG COMMUNICATION
- Adding new host machines to the network
- Administering network services and security Troubleshooting network problems
- Assisted in the designing and planning of the network Mounting and configuring wireless radio on mask Installing, upgrade and updating software
- Installation of antivirus, operating systems and configuring, setting up printers and troubleshooting.
- Educating new staff on rlg login systems and solving password, account and login problems
- Assisted in the installation of staff attendance thumb print systems
- Train staff on how to solve petty network and internet related problems through remote connection like the tight vnc server and client software
- Repair of faulty staff computers by changing hardware part, performing backups, formatting or scanning infected machine with antivirus, reinstallation of operating systems and restoring files, folders of staff.
- Terminating cables, cabling new offices for new staff, installation of wireless card on desktop for wireless connection.
- Setting up computers, creating administrative and user account, managing account for rlg security, rlg institute of technology and general telegraph staff
- Connecting rlg staff phones to the network by installing cyberoam client which provide automatic login to the rlg system.
- Configuring wireless printer and connecting it to rlg wireless network Maintaining and troubleshooting RLG and AGAMS HOLDINGs Station and AP'S.
Supervisor (Software Technical support)
HENRYSCHEINONE, BUWELO GHANA
04.2022 - 02.2024
- Supervising technical support techs.
- De-escalation of Customers issues
- Calling back customers.
- Providing remote technical support to customers with issue regarding dentrix software.
- Delivering weekly and daily report on team performances.
- Ensure support techs are well harm with up to date knowledge about dentrix software
- Providing coaching session to tech with low KPI'S.
- Ensure techs achieve the teams goal for each month.
- Assist management in creating training materials pertaining to client computer troubleshooting and usage of dentrix software
- Ensuring techs deliver exceptional customer service to customers.
- 2018-Sep - 2021-Dec
Telemarketer/Office Data Entry Clerk
ZEROZONE GHANA
11.2016 - 12.2018
- Tracking customer contact list
- Explaining the benefits of products and taking payment information
- Assisting in resolving customer complaints/disputes
- Process daily order operations,Maintain and update physical and digital orders on company's digital platforms
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Update and enter product online.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
ADSL Customer Service
VODAFONE
03.2015 - 08.2016
- Configuration of routers for customer
- Assisting customer with internet issues remotely
- Assisting customer with internet access
- Answering queries related to customer account
- Raising service request for customers
- Following up on pending customer related internet issues
- Assisting customers with static IP address configuration on router for remote access to their system including CCTV camera and servers
- Assisting customer with URL,IP and Mac address blockage on their
Education
Bachelor of Science - Information and Communication Technology
West End University College
06.2022
Professional Diploma - Information Technology
Ghana Institute of Management and Public Administration (GIMPA)
05.2013
Diploma - Software Engineering
IPMC College of Technology
04.2009
SSCE - undefined
Pentecost Senior High
04.2004
Skills
- Excellent interpersonal skill
- Time management
- Higher degree of initiative and drive
- Excellent written and communication skill
- Creativity innovation that is reaching for he next idea
- Leadership skill
- Problem solving skill
- Driving change and building trust
- Social media and e-commerce marketing skill
- Networking Security( Cyber roam network management)
Certification
- ITIL 4 Fundamentals-Essentials of IT Service Management Alison Online (CPD Certified) The CPD (UK) Certification Service. March 2024
- Diploma in Certified Information Systems Security Professional (CISSP ) Alison Online (CPD Certified) The CPD (UK) Certification Service. April, 2024
- Advanced Diploma in Cloud Computing for Amazon Web Services Alison Online (CPD Certified) The CPD (UK) Certification Service. April,2024
References
Richard, Head of Department, 0244366801, Ghana Institute Of Management And Public Administration (GIMPA), Greenhill, Achimota-Accra, P.O.BOX 5986
Hobbies and Interests
Surfing the internet researching for new technologies and writing.
Timeline
Supervisor (Software Technical support)
HENRYSCHEINONE, BUWELO GHANA
04.2022 - 02.2024
Telemarketer/Office Data Entry Clerk
ZEROZONE GHANA
11.2016 - 12.2018
ADSL Customer Service
VODAFONE
03.2015 - 08.2016
IT officer
NATIONAL SERVICES AT, RLG COMMUNICATION
Professional Diploma - Information Technology
Ghana Institute of Management and Public Administration (GIMPA)
Diploma - Software Engineering
IPMC College of Technology
SSCE - undefined
Pentecost Senior High
Bachelor of Science - Information and Communication Technology
West End University College
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