Hi, I’m
FOSTER FOMETU
ACCRA
Summary
Self-motivated Relationship Manager over a decade of experience delivering exceptional client support in the Banking industry. Known for building cross-functional partnerships to develop innovative solutions to client issues. Exceptional leadership and collaboration skills. Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience.
Overview
13
years of professional experience
Work History
FIDELITY BANK GHANA LTDACCRA
Relationship Officer
05.2018 - Current
Job overview
- Drove sales using excellent negotiation, communication and problem-solving skills.
- Researched client business needs and scheduled appointments to discuss new opportunities.
- Identified opportunities for new client acquisition by leveraging products and services.
- Managed client communications related to daily transactions, service delivery and operational controls.
- Maintained account compliance with industry regulations and company policies.
- Increased portfolio through client-focused approach to strategic account management.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
- maintain competitiveness and meet client needs.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Monitored competitive and marketplace trends impacting client satisfaction to keep ahead of developments and implement response plan.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Manage and grow the Bank’s income from a portfolio of predominantly Personal customers by deepening relationships and delivering high quality service.
- Establish new borrowing relationships for Personal Banking, preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share.
- Proactively work to reduce the level of portfolio dormancies in line with annual targets set
- Reduce the level of attrition on the designated portfolio and Taking responsibility through the banks provided tools, for monitoring post-sanction terms and ensuring customer adherence to themIDENTI
FIDELITY BANK GHANA LTDACCRA
Customer Service Officer
04.2016 - 04.2018
Job overview
- Educated customers on special pricing opportunities and company offerings.
- Communicated information to customers about product quality, value and style.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Identified and pursued cross-selling opportunities to bring in high volume of new revenue per month.
- Exceeded personal sales goals for total revenues and new accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
FIDELITY BANK GHANA LTDACCRA
Sales Executive
08.2013 - 03.2016
Job overview
- Continuously met sales goals via strategic prospecting.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Educated customers on product features and technical details to highlight benefits.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
FORST GH SIGNATURES TAKORADI
Supervisor of Operations
03.2012 - 07.2013
Job overview
- Monitoring the sales pattern of an assign zones.
- Addressed customer concerns with suitable solutions.
- Sell assigned product of the organization
- Assist in the achievement of strategic objectives of the company
- Act as main contact for the customer within the zone.
- Generated performance and strategic objective to compete in new and existing markets.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Set up potential client contacts, cultivated relationships and followed through on sales .
- Researched possible business leads and communicated to team leaders.
- Created and improved business pipeline using cold and warm techniques.
- Attended meetings with clients and partners.
NATIONAL BUSINESS ADVISORY CENTERHO
Business Development Intern
05.2010 - 08.2010
Job overview
- Educate small scale entrepreneur on how to manage their business.
- Monitoring clients business pattern in other to know if they are implementing the advice been given then.
- Assist client to obtain loan from financial institutions
- Effectively built relationships with both established and potential customers.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Education
HARVARD BUSINESS SCHOOLBoston ,Online
CERTIFICATE from BUSINESS STRATEGY
02.2023
ACCRA BUSINESS SCHOOLACCRA,GHANA
MBA from Business Administration
08.2019
GHANA INSTI. OF MANAGEMENT & PUBLIC ADMI. (GIMPA)ACCRA, GHANA
Bachelor of Science from Business Administration
07.2016
SHAW ACADEMY / ACADEMY OF FINANCIAL TRADINGONLINE
CERTIFICATE from FUNDAMENTAL INVESTMENT TRADING
04.2016
HO POLYTECHNICHO, GHANA
HIGHER NATIONAL DIPLOMA from Marketing
06.2012
Skills
- Knowledge in customer relationship management
- Appreciable credit risk assessment skills
- Strong interpersonal and communication skills
- Strong time management and self-organization skills
- Excellent presentation skills
- Product expertise
- Business growth
- Sales technique development
Timeline
Relationship Officer
FIDELITY BANK GHANA LTD
05.2018 - Current
Customer Service Officer
FIDELITY BANK GHANA LTD
04.2016 - 04.2018
Sales Executive
FIDELITY BANK GHANA LTD
08.2013 - 03.2016
Supervisor of Operations
FORST GH SIGNATURES
03.2012 - 07.2013
Business Development Intern
NATIONAL BUSINESS ADVISORY CENTER
05.2010 - 08.2010
HARVARD BUSINESS SCHOOL
CERTIFICATE from BUSINESS STRATEGY
ACCRA BUSINESS SCHOOL
MBA from Business Administration
GHANA INSTI. OF MANAGEMENT & PUBLIC ADMI. (GIMPA)
Bachelor of Science from Business Administration
SHAW ACADEMY / ACADEMY OF FINANCIAL TRADING
CERTIFICATE from FUNDAMENTAL INVESTMENT TRADING
HO POLYTECHNIC
HIGHER NATIONAL DIPLOMA from Marketing
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