FORTUNATUS COFIE
Accra
Summary
Experienced Network Support Engineer with over 5 years of expertise in the telecommunications industry as a Front Office Network Support Engineer. Proficient in utilizing advanced annotation techniques and tools to accurately label, segment, and classify various types of data, including text, images, audio, and video. Possesses a deep understanding of domain-specific knowledge and annotation guidelines, enabling contextually relevant annotations that contribute to the success of machine learning and data analysis projects. Skilled in monitoring network quality and ensuring availability through effective troubleshooting, detection, analysis, escalation, and quick resolutions. Holds a BSc in Telecommunication Engineering and is now seeking an opportunity to utilize proven analytical, troubleshooting, and communication skills to contribute to organizational success. Committed to enhancing goals while achieving personal growth and job satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
As a NOC Front Office Shift Manager
Huawei Technologies (Ghana) S.A. Limited
2023.09 - Current
- As a NOC Shift Lead, I provide operational leadership and oversight of transitioning solutions and changes to optimize services. Overseeing business operations, delegating tasks to team members, assigning duties to specific team members based on role and skills, resolving outages that occur during the shift hours and supervising/and or providing (on-the-job) training for team members and assisting with tasks as necessary.
- Provides technical oversight and workforce direction of NOC personnel through network support activities including event management, network and system monitoring, network service status reporting, and problem management coordination, and facilitation.
- Performs network monitoring and analysis of NOC data.
- Assists with NOC reporting, problem management, and identification of network trends and improvement opportunities.
- Interfaces and liaisons with all locations within and other organizations as appropriate for all service outages, incidents, problems, and maintenance.
- Participates in joint troubleshooting sessions between Back Office engineers, field engineers and external organizations.
- Provide status updates and reports until service restoration.
- Contributes to the compilation, development, and delivery of NOC technical documentation and reporting deliverables such as Troubleshooting and Maintenance Procedures, Event Management Plan, and Major Incident Closure Report.
- Increase customer satisfaction and grow business by maintaining close relationships with customers.
- Creates and implements strategies for improving operational efficiency and accuracy.
- Establishes operational objectives and work plans and delegated assignments to subordinate managers.
- Advise new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Transmission Network Support Front Office Engineer
Huawei Technologies (Ghana) S.A. Limited
2021.02 - 2023.08
- As a transmission network support front office engineer, I provide network quality and its availability by monitoring (first time incident and troubleshooting), detection and analysis, escalation and its resolution.
- Monitoring Gigabit Passive Optical Network Optical Line Terminals and Optical Network Terminal Nodes with Huawei NCE tool and escalating issues to fiber engineers.
- Creating incident ticket and issuing work orders to field team on fixed network faults using Huawei OWS system.
- Resetting of Optical Line Terminal ports to resolve hang port issues.
- Exchange of mails with customers with regards to updating customer on outages, requests, troubleshooting and incident resolutions.
- Conducted research to identify and evaluate new technologies and concepts.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Trained and mentored junior engineers, providing guidance and direction.
DATA Network Support Front Office Engineer
Huawei Technologies (Ghana) S.A. Limited
2017.12 - 2021.01
- As a Data Front office Engineer, I deduce traffic distribution on the network (using the CACTI monitoring tool) as part of monitoring IP/MPLS links, latencies, and congestion on the links, analysis, ensuring quality of traffic flow of services and availability.
- I also monitor, and perform troubleshooting on Multi Service Access Node (MSAN) which is used for providing data and voice broadband services to customers.
- Perform health checks on MPLS routers and switches.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Trained and mentored junior engineers, providing guidance and direction.
Education
BSc. Telecom Engineering -
05.2015
Classification: Upper Division, Second Class Honors
WASSCE (West African Senior School Certificate Examination) -
05.2009
BECE (Basic Education Certificate Examination) -
05.2006
Skills
- Strong attention to detail and accuracy in data annotation.
- Proficiency in using annotation tools and software platforms.
- Familiarity with machine learning concepts and techniques.
- Excellent communication and collaboration skills.
- A fast learner who is dedicated to my job and adopts to change with ease.
- Not only do I do things right but does the right things at the right time.
- I accept challenges and rise up to the occasion.
- I have an excellent analytical and observing skills.
- I am also familiar with Microsoft Office Applications (Microsoft Word, Microsoft Excel and Microsoft Power Point).
- Root Cause Analysis
- Process Improvement
- System Troubleshooting
- Electrical Systems
- Failure Analysis
References
- Emmanuel Kofi Ocran, 0201911001, 0244689603, NOC Manager (Vodafone MS), Huawei Technologies Ghana, Limited
- Raphael Acquaye, 0559636017, 0248229096, Statistical Clerk, Metro Mass Transit Company Limited
- Dr. Jacob Adopley, 0202698343, Lecturer, Ghana Communication Technology University (GCTU) formerly Ghana Technology University College (GTUC), Final Year Project Supervisor
Hobbies and Interests
- Sharing the word of God through Bible studies
- Surfing the internet for information and other related issues
- Being a fun-loving person who loves to learn and listens to music
- Reading
Languages
English
Bilingual or Proficient (C2)
Certification
- [Fiber Optic Splicing Technician]-AdminTelecom Academy- [September, 2014 - October, 2014]
- [Transmission Technician]-AdminTelecom Academy- [September, 2014 - October, 2014]
Timeline
As a NOC Front Office Shift Manager - Huawei Technologies (Ghana) S.A. Limited
2023.09 - Current
Transmission Network Support Front Office Engineer - Huawei Technologies (Ghana) S.A. Limited
2021.02 - 2023.08
DATA Network Support Front Office Engineer - Huawei Technologies (Ghana) S.A. Limited
2017.12 - 2021.01
GHANA TECHNOLOGY UNIVERSITY COLLEGE - BSc. Telecom Engineering,
ST. MARGARET MARY SENIOR HIGH SCHOOL - WASSCE (West African Senior School Certificate Examination),
MAMPROBI SEMPE '8' JUNIOR HIGH SCHOOL - BECE (Basic Education Certificate Examination),
- [Fiber Optic Splicing Technician]-AdminTelecom Academy- [September, 2014 - October, 2014]
- [Transmission Technician]-AdminTelecom Academy- [September, 2014 - October, 2014]
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