Florence Ofosu
Adenta,Ghana
Summary
Highly skilled professional with a strong focus on results and excellent people skills. Demonstrates exceptional communication abilities, both written and oral, and excels in handling difficult customers with a sense of initiative and innovation. Proven team player with adaptability and the ability to work independently, sustaining long hours of productive work while respecting order and authority. Self-encouraged motivator committed to continuous improvement and achieving organisational goals.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Care Representative
Reliance Personnel services Limited
Graphic Road, Greater Accra Region
09.2017 - 03.2025
- Company Overview: (MTN Ghana)
- Answer customer queries and complaints
- Solve customer problems on phone in a professional and courteous manner
- (MTN Ghana)
Data Entry Clerk – National Service
New Ningo CHPS
09.2015 - 09.2016
- Mainly in charge of removing folders and entering and calculating bills for patients
Marketing & PR Department - Attachment Personnel
Ghana Ports And Harbours Authority
08.2014 - 11.2014
- Company Overview: Tema
- In charge of receipts and issues of stationery to staff
- Assist in records and transaction entries
- Assist in cash counts for vendors
- Prepare and vet claims for payments
- Taking people on Tour inside the Ports and educating them about the Port
- Report writing after Research
- Entry of Truck Records
- Tema
Marketing Department – Internship
Coca Cola Bottling Company Of Ghana
07.2013 - 09.2013
Education
Bachelor of Degree - Marketing
Accra Technical University
08.2019 - 12.2021
HIGHER NATIONAL DIPLOMA - Marketing
Accra Polytechnic
09.2013 - 12.2015
W.A.S.S.C.E Certificate - Genaeral Arts
Chemu Secondary School
10.2006 - 05.2008
Skills
- Result-Oriented
- Excellent people skills
- Good communication skills
- Interpersonal skills
- Ability to handle irate customers/clients
- Team player
- Sense of initiative
- Innovation
- Ability to work with little or no supervision
- Handling difficult customers
- Ability to sustain long hours of profitable work
- Respects order and authority
- Adaptability
- Excellent written communication
- Excellent oral communication
- Self-Encouraged motivator
Projects and Research
1. The impact of e-banking on consumers A Critical Appraisal of Customer Service in Micro Finance Institution, Midland Savings And Loan, Department of Marketing, Accra Polytechnic, Partial fulfilment of the requirement for the award of higher national diploma in marketing.
2. Evaluation of quality service delivery in the banking sector, Guarantee trust Bank, Department of Marketing, Faculty of Business, Partial fulfilment of the requirement for the Award of bachelor of technology (B-TECH) Degree.
Personal Information
- Place of birth: Tema-Ghana
- Date of birth: 06/18/90
- Nationality: Ghanaian
- Marital status: Married
Accomplishments
1.Ecowas roaming service gone live in Togo,Benin,Ivory Coast.
2.Roaming services Expansion.(service gap closure with priority on on Prepaid and LTE.
Certification
1.Generative AI
2.Ransomeware
3.Deep fakes
4.MTN Acceptable Usage Policy
5.Data Literacy
6.MTN Information Security Policy.
7.Ransomeware
8.Crucial Conversation
9.Project Management
10.Yello Values
References
References available upon request.
Timeline
Bachelor of Degree - Marketing
Accra Technical University
08.2019 - 12.2021
Customer Care Representative
Reliance Personnel services Limited
09.2017 - 03.2025
Data Entry Clerk – National Service
New Ningo CHPS
09.2015 - 09.2016
Marketing & PR Department - Attachment Personnel
Ghana Ports And Harbours Authority
08.2014 - 11.2014
HIGHER NATIONAL DIPLOMA - Marketing
Accra Polytechnic
09.2013 - 12.2015
Marketing Department – Internship
Coca Cola Bottling Company Of Ghana
07.2013 - 09.2013
W.A.S.S.C.E Certificate - Genaeral Arts
Chemu Secondary School
10.2006 - 05.2008
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