Florence Obiyaa Acquah

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Patient Counseling

Medicine Inventory Management

Prescription Processing

Insurance Claims Processing

• Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
• Reduced medication errors through diligent verification of prescription orders and double-checking of filled prescriptions.
• Streamlined inventory management for a well-stocked pharmacy with timely ordering and rotation of stock.
• Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
• Expedited prescription filling process by utilizing strong organizational skills to prioritize workload effectively under high-pressure situations.

Medicine Dispensing

Prescription Processing

Customer Service

Documentation and Record Keeping

Medicine Inventory Management

• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Participated in continuing education opportunities to stay current on industry trends and enhance professional development as a Pharmacy Technician Student.
• Managed drug inventory effectively by rotating stock, checking expiration dates, and promptly ordering necessary supplies.
• Utilized pharmacy software systems to maintain accurate records of patient information and prescription history, safeguarding sensitive data.
• Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
• Improved workflow efficiency by assisting in the preparation of medication labels, counting tablets, and preparing intravenous solutions under pharmacist supervision.

• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
• Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
• Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
• Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
• Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
• Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
• Counted, measured and compounded medications following standard procedures.
• Reviewed and verified customer information and insurance provider information.
• Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
• Completed insurance forms and billed insurance companies.