Florence MacCarthy
Customer Service Officer
Accra,Accra
Summary
A passionate and customer-focused individual seeking to join a customer-centric organization where I can utilize my 4 years of experience in customer Service role. Leveraging strong written and verbal communication skills, as well as a commitment to providing excellent customer service experiences to take on tasks that contribute to customer satisfaction and loyalty.
Overview
17
17
years of professional experience
Work History
Branch
08.2012
Customer service
10.2011
Secretary
Provident Fund board of Trustees
01.2015 - Current
- Other Certificates in Banking
- Accounting Tally and Sage 50 A/C Software
Sales Executive
INSURANCE, Vanguard Life Assurance Company Limited
01.2013 - Current
- Main job tasks and responsibilities
- Prepared action plans and schedules to identify specific targets and to project number of contacts to be made; follow up on new leads and referrals resulting from field activities
- Established rapport and maintained contact with contract clients
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage
- Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
- Explain features of other policies to promote sale and also help clients to do necessary amendments in their policies
- Personally deliver policy documents to clients
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
Pre-School Teacher
Destiny Kids School
01.2009 - 01.2013
- Teach, observes and evaluates children’s performance, behavior, social development, and physical health
- Main job tasks and responsibilities
- Provides varieties of materials and resources for children to explore and use, both in learning activities and in imaginative play
- Develop and implement lessons notes/work scheme
- Monitoring and recording progress
- Provides a safe and stimulating environment that facilitates teaching and learning
- Teach basic skills such as colors, shapes, numbers and letters recognition, personal hygiene, and social skills
- Relate information to the children in a way in which they can understand
secretary
Help
06.2011 - 07.2011
- Provides administrative and staff support to the general office daily operations of the company, as we supports the needs of the less privileged in society
- Main job tasks and responsibilities
- Setup and coordinate meetings and conferences
- To manage the administrative function of the company and maintain proper records
- Answer telephones, transfer to appropriate staff member, record messages
- Deal with queries from the public and customers
- Provide information to callers
- Schedule appointments
- Tidy and maintain the reception area
Pre-School Teacher
Queens International School
01.2008 - 01.2009
- Responsible for providing safe and developmentally appropriate preschool programs
- Main job tasks and responsibilities
- Plan and implement activities to meet the physical, emotional, intellectual and social needs of the children
- Provide weekly, daily and monthly lesson plans/schedules for activities
- Ensure children are supervised at all times
- Teaches jolly phonics in the preschool department
- Responsible for training new teachers in the preschool department
RECEPTIONIST
01.2007 - 01.2008
Education
Diploma - Financial Management
Zenith University College
2011
Senior Secondary School Certificate -
Faith Community Senior High
2006
Skills
- Computer literate in MS Word, Excel and Internet usage
- Quality Assurance
- Data Management
- Recordkeeping
- Microsoft Office
- Microsoft Word
Timeline
Secretary
Provident Fund board of Trustees
01.2015 - Current
Sales Executive
INSURANCE, Vanguard Life Assurance Company Limited
01.2013 - Current
Branch
08.2012
Customer service
10.2011
secretary
Help
06.2011 - 07.2011
Pre-School Teacher
Destiny Kids School
01.2009 - 01.2013
Pre-School Teacher
Queens International School
01.2008 - 01.2009
RECEPTIONIST
01.2007 - 01.2008
Diploma - Financial Management
Zenith University College
Senior Secondary School Certificate -
Faith Community Senior High
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