FLORENCE MACCARTHY
Accra,Ghana
Summary
Observant childcare team member with ten (10) years history supervising and nurturing young children. Personalizes support based on needs of each child using proven techniques and knowledge of early childhood development with communication skilled. Focused on giving children balanced experiences with ample time for learning, play and entertainment.
Overview
17
17
years of professional experience
Work history
Customer service manager
First Insurance Company Limited
Accra, Ghana
07.2020 - Current
- Managed over 50 customer calls per day.
- Managed team performance, celebrating successes and identifying areas to improve.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Communicated courteously with customers by telephone and email.
- Evaluated phone calls, emails, chats as well as other customer engagements to maintain service quality
- Managed customer inquiries, complaints, and disputes swiftly.
- Successfully managed daily workloads through effective schedule organization and task delegation
- Handled customer interactions and resolved escalated issues
Preschool Teacher
Queens International school
Accra, Ghana
02.2012 - 01.2017
- Helped 15 children with personal hygiene needs and taught young children to independently complete care tasks.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Read stories and lead activities to help children build foundational learning skills.
- Managed classroom behaviour through positive reinforcement.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Tend to emotional well-being of children
- Help children with homework
- Used arts and crafts activities to encourage self-expression.
- Helped children learn numeracy skills using counting games.
- Keep records of daily activities and health information regarding children
- Supervise and care for children
- Created safe and stimulating outdoor learning environments.
- Cared for babies from changing nappies to managing nap schedules.
Preschool Teacher
Destiny Kids School
Accra, Ghana
03.2008 - 12.2011
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Read stories and lead activities to help 15 children build foundational learning skills.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Developed positive, trusting relationships with groups of young children.
- Facilitated educational growth by fostering love for learning through hands-on activities.
- Maintained secured environment for children by actively preventing accidents during classroom and outdoor activities.
- Supported children's growth in motor and cognitive skills by guiding them through puzzles and problem-solving activities.
- Provided care for children by attending to their feeding, diaper changing, and fulfilling their basic requirements
- Instructed preschool students in jolly phonics techniques
- Observed and supervised children's play activities with stringent care, eliminating accidents and risk.
Education
CPD Accreditation - Early Years Supervision for Child Development
Alison Academy
Ireland - Online 06.2024 - 06.2024
Higher National Diploma - Insurance
Ghana Insurance College
Accra 02.2021 -
CPD Accreditation - Early Years Supervision for Child Development
Alison Academy
Accra 06.2024 - 06.2024
Skills
- Outdoor learning
- Early childhood education
- Play-based learning
- First Aid
- Age-appropriate activities
- Reading skills
- Record-keeping requirements
- Housekeeping abilities
- Arts and crafts
- Creative activity planning
- Child development expertise
- Child safeguarding
- Hygiene control
- Diligent supervision
Languages
English
Proficient (C2)
Affiliations
- Music, Storytelling, Dancing, Reading, Cooking, Volunteering, Reading professional books or articles Learning new skills
References
References available upon request.
Timeline
CPD Accreditation - Early Years Supervision for Child Development
Alison Academy
06.2024 - 06.2024
CPD Accreditation - Early Years Supervision for Child Development
Alison Academy
06.2024 - 06.2024
Higher National Diploma - Insurance
Ghana Insurance College
02.2021 -
Customer service manager
First Insurance Company Limited
07.2020 - Current
Preschool Teacher
Queens International school
02.2012 - 01.2017
Preschool Teacher
Destiny Kids School
03.2008 - 12.2011
Similar Profiles
ASHWINI CHALLURIASHWINI CHALLURI
Junior Partner Sales at BAJAJ ALLIANZ LIFE INSURANCE COMPANY LIMITEDJunior Partner Sales at BAJAJ ALLIANZ LIFE INSURANCE COMPANY LIMITED
Arafatuzzaman AbeshArafatuzzaman Abesh
Deputy General Manager at Desh General Insurance Company LimitedDeputy General Manager at Desh General Insurance Company Limited
Jayasurya GottapuJayasurya Gottapu
Deputy Manager - Commercial Underwriting at Magma General Insurance Company LimitedDeputy Manager - Commercial Underwriting at Magma General Insurance Company Limited
SAMUEL APPIAHSAMUEL APPIAH
Team Leader at Oral Bible Translation ProjectTeam Leader at Oral Bible Translation Project
MARTIN LUTHER FAMIYEHMARTIN LUTHER FAMIYEH
ENGINEER TRAINEE at Heidelberg materialsENGINEER TRAINEE at Heidelberg materials