Florence Kwadade
Business Administration
Accra
Summary
Results-driven professional with over 4 years of experience in Project Management, Operations, and General Administration. I'm passionate about expanding my skill set and building capacity for future growth. I'm excited to leverage my expertise to drive operational excellence and deliver high-impact results.
Overview
8
8
years of professional experience
Work History
Secretary
Chill Town Limited
01.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Administrative Officer
Ezekiel Ansah Foundation
01.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
Customer Service Representative
X International PLC
09.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Procurement Intern
First Sky Group
06.2017 - 08.2017
- Reduced order processing time through effective communication with suppliers and internal departments.
- Contributed to annual savings by negotiating contracts with strategic suppliers.
- Monitored inventory levels to prevent stockouts while minimizing excess stock through demand forecasting techniques.
- Expanded company''s supplier base by researching new vendors, assessing their capabilities, and onboarding qualified partners.
- Conducted market research, identifying potential suppliers for increased competition and better pricing opportunities.
- Ensured data accuracy within the procurement system by regularly updating vendor information, contract details, and pricing agreements.
Education
Post-Graduate Certificate - Business Administration
Ghana Institute of Management And Public Administr
Accra Bachelor Of Administration - Business Administration
Ghana Institute of Management And Public Administr
Accra 07.2022
HND - Logistics And Supply Chain Management
Ho Technical University
Ho 06.2019
WASSCE - Business
Kadjebi- Asato Senior High School
Kadjebi 06.2014
Skills
- Document management
- Appointment scheduling
- Customer service
- Office organization
Professional Skills
- Event coordination
- Effective communication
- Time management
- Problem solving
- Verbal and written communication
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Secretary
Chill Town Limited
01.2022 - Current
Administrative Officer
Ezekiel Ansah Foundation
01.2022 - Current
Customer Service Representative
X International PLC
09.2019 - 08.2020
Procurement Intern
First Sky Group
06.2017 - 08.2017
Post-Graduate Certificate - Business Administration
Ghana Institute of Management And Public Administr
Bachelor Of Administration - Business Administration
Ghana Institute of Management And Public Administr
HND - Logistics And Supply Chain Management
Ho Technical University
WASSCE - Business
Kadjebi- Asato Senior High School
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