Florence Kpeglo
Cloudplexo
Accra
1
Certification
7
years of professional experience
Sales professional with 4+ years closing B2B partnerships across tech, media, and food-service verticals. Proven track record managing the full sales funnel, cold calling, negotiation, deal closing, and partner onboarding with hands-on CRM experience (Zoho) and a habit of using AI tools to prospect faster without sacrificing quality. Thrives in fast-paced, target-driven environments and takes ownership from first call to activation.
Work History
Sales Development Representative
1 Month- 10+ meetings booked from 300+ calls in month one exceeding pipeline targets by 33% through disciplined cold calling (42–80 calls/day) and AI-optimized, multi-touch email sequences.
- Managed the full sales funnel, lead research, cold outreach, negotiation, and partner handoff, reducing deal ramp time by 20% through structured discovery and seamless closing-team handoffs.
- Cut prospecting time 30% by integrating AI tools into lead research and outreach personalisation, maintaining high output without sacrificing message quality at response rates.
- Owned Zoho CRM end-to-end, logging every call, email, and next step, achieving 100% data accuracy and building the pipeline history leadership relies on for weekly forecasting.
- Partnered with operations to drive smooth partner onboarding and activation, cutting onboarding friction by 25% through proactive issue resolution before escalation.
Sales Development Representative
3 Months- 40% outbound success rate building a restaurant and food-service partner pipeline via cold calling, email sequencing, and social outreach — directly relevant to Bolt Food partner acquisition.
- Negotiated initial partner terms and produced tailored communication content, lifting engagement 25% and compressing time-to-activation for new accounts.
- Sustained ~95% response rate across all partner communications through proactive relationship management and operational issue resolution before escalation.
- Tracked every sales activity — calls, emails, next steps — in CRM to maintain a comprehensive pipeline history, enabling data-driven forecasting and target accountability.
Data Enrichment Agent
1 Year 1 Month- Lifted client response rates 25% through targeted engagement strategies across international accounts, demonstrating the partner relationship management Bolt requires at scale.
- Maintained 100% data accuracy while cutting handling time 25% through process optimization, the same CRM discipline and analytical mindset needed to run a clean sales pipeline.
Business Development Representative / Project Manager
1 Year 1 Month- Closed 3 strategic partnerships (3Music, Guide Radio, IMullar) full cycle: prospecting, negotiation, and contract close, growing partner visibility by up to 50%.
- Managed partner onboarding and account management for Ghana operations, enhancing delivery efficiency by 30% and Boomplay platform support by 75%.
- Analyzed platform analytics and KPI tracking to optimize partner performance, leading to a 20% increase in Spotify editorial placements and 40% boost in artist visibility.
Operations Manager
2 Years 3 Months- Developed internal systems and communication frameworks that reduced project delays 40% and enhanced operational efficiency 30%, forming the operational backbone for sales processes.
- Increased client engagement 25% and improved royalty payment efficiency 50% by managing cross-functional initiatives end-to-end, demonstrating high ownership standard.
Education
Diploma - Communication Studies
Skills
Cold Calling & High-Volume Outreach
Sales Funnel Management (End-to-End)
Partner Onboarding & Activation
Negotiation & Deal Closing
CRM: Zoho : HubSpot
Lead Generation & Pipeline Tracking
KPI Reporting & Target Accountability
AI-Assisted Prospecting
Account Management & Retention
Certification
- Google Project Management Certificate - Google (June 2022)
- Virtual Assistant Certification - ALX Africa (September 2024)
- Customer Support Fundamentals - Udemy (August 2025)
Languages
English
C1
Advanced
Timeline
Sales Development Representative
Cloudplexo
05.2026 - CurrentRead More
Sales Development Representative
SnappyCX
04.2024 - 07.2024Read More
Data Enrichment Agent
Invisible Technologies
11.2022 - 12.2023Read More
Business Development Representative / Project Manager
ONErpm
03.2022 - 04.2023Read More
Operations Manager
Crux Global
12.2019 - 03.2022Read More
University of Professional Studies
Diploma from Communication Studies
Read More