Florence Dankwah
Accra
Summary
Customer Service and Logistics Professional experienced in coordinating shipment schedules and managing inventory records to enhance operational efficiency. Delivered attentive dining experiences and maintained cleanliness while managing guest interactions to ensure satisfaction. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills, contributing to team success and a positive customer experience.
Overview
2
2
Languages
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Procurement and logistics Assistant
Blublaze Company limited
Accra
2024.10 - 2025.09
- Coordinated Blublaze Company limited shipment schedules and delivery paperwork.
- Prepared waybills, invoices, and dispatch documents for outgoing loads.
- Tracked inventory levels and updated logistics records for Blublaze Company limited.
- Managed daily inventory counts to keep system accurate.
Waiter at a breakfast restaurant
Petite Dejeuner
Accra
2023.04 - 2023.10
- Greeted guests and provided attentive breakfast service at Petite Dejeuner.
- Served meals and drinks in a timely, courteous manner.
- Took accurate orders and communicated requests to kitchen staff.
- Presented menu options and suggested food and beverage pairings.
- Checked with customers to ensure that they were enjoying their meals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Suggested additional items to customers based on their preferences and needs.
- Set up dining tables and maintained clean guest areas.
- Refilled condiments, glassware, and service stations during busy shifts.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
Education
Bachelor of Arts - Hotel Catering And Institutional Management
Accra Technical University
Accra, Ghana 2025.11 - 2026.09
Skills
- Inventory management
- Stock control
- Recordkeeping
- Records management
- Microsoft Excel
- Customer service
- Food service
- Team communication
- Hotel operations
Languages
English
First Language
French
Beginner (A1)
A1
Timeline
Bachelor of Arts - Hotel Catering And Institutional Management
Accra Technical University
2025.11 - 2026.09
Procurement and logistics Assistant
Blublaze Company limited
2024.10 - 2025.09
Waiter at a breakfast restaurant
Petite Dejeuner
2023.04 - 2023.10