Florence Afi Doe
Accra
Summary
Seasoned HR professional with over five years of hands-on experience in delivering essential HR operations. Proficient in managing payroll, recruitment, onboarding, employee relations, and ensuring compliance with labor standards. Recognized for exceptional communication skills, meticulous attention to detail, and dedication to fostering a productive, efficient, and motivated workforce.
Overview
11
11
years of professional experience
Work History
HR Manager - Operations
Dignity DTRT Apparel
Ghana
01.2025 - Current
- Managed the end-to-end HR operations for a workforce of 2,500+ employees across production, quality control, logistics, and administrative departments.
- Developed and implemented an efficient shift scheduling and timekeeping system, improving productivity.
- Facilitated monthly Joint Consultative Committee (JCC) meetings to address employee grievances and enhance workplace communication.
- Supervised payroll processes and statutory compliance (SSNIT, Tier 2, PAYE, etc.), ensuring zero non-compliance issues during audits.
- Oversee disciplinary processes and grievance handling in line with company policy and labor regulations.
- Lead HR planning for peak seasons and special projects, including festive programs and welfare activities.
- Drive employee engagement initiatives and manage staff welfare programs to improve morale and retention.
Assistant HR Manager - Operations
Dignity DTRT Apparel
Ghana
01.2023 - 01.2024
- Collaborate with the Head of HR and Administration to implement both immediate and long-term HR planning strategies, focusing on workforce requirements and policy updates.
- Lead the end-to-end recruitment and onboarding process, including candidate interviews, background checks, issuance of employment contracts, and orientations for seamless integration of new employees.
- Address employee grievances, manage conflict resolution, and maintain detailed records of grievance cases to facilitate a positive work environment.
- Conduct and oversee investigations into workplace complaints, including policy violations, and work towards prompt and fair resolutions.
- Communicate policies and updates to employees, ensuring a consistent understanding of company standards and expectations.
Employee Relations Officer
Dignity DTRT Apparel
Ghana
11.2019 - 01.2022
- Coordinate interview process and recruitment for the factory.
- New employees’ orientation / onboarding.
- Compiling, sorting and generating periodic reports on employees.
- Managing the employees’ complaints, grievances and recording them.
- Communicating / Announcing Management Policies to associates.
- Led new talent acquisition and recruitment processes for over 300 new hires (trainees).
Customer Service Executive
Vodafone
Ghana
01.2015 - 01.2019
- Handled a high volume of customer calls, verifying information and addressing inquiries about products and services.
- Delivered quality customer service by answering questions, explaining procedures, and resolving customer complaints.
- Contributed to quality improvement by adhering to customer service standards and proactively seeking process improvements.
Administrative Assistant (National Service)
Produce Buying Company (PBC)
Ghana
01.2014 - 01.2015
- Organized meetings, prepared reports, managed district records, and supported district managers in planning and communication efforts.
- Efficiently handled inquiries and distributed requested materials to company representatives.
- Maintained a professional front-desk presence, greeting visitors and directing them appropriately.
- Supported the implementation of company policies and ensured compliance with administrative procedure.
Education
BBA - Human Resources Management
University of Education (UEW)
05.2025
Executive Certificate - Strategic HR Management
HR Certification Center
02.2023
HND - Secretariat and Management Studies
Accra Technical University
01.2014
Computer Software Certificate - undefined
Sight & Sound Education
05.2011
Skills
- Technical Proficiency: MS Office Suite, Database Management, Payroll Administration
- HR Skills: Recruitment, Onboarding, Employee Relations and Conflict Resolution
- Personal Strengths: Time Management, Interpersonal Skills, Excellent Verbal & Written Communication
Languages
English – Proficient
Twi – Fluent
Ga – Fluent
Ewe – Proficient
Timeline
HR Manager - Operations
Dignity DTRT Apparel
01.2025 - Current
Assistant HR Manager - Operations
Dignity DTRT Apparel
01.2023 - 01.2024
Employee Relations Officer
Dignity DTRT Apparel
11.2019 - 01.2022
Customer Service Executive
Vodafone
01.2015 - 01.2019
Administrative Assistant (National Service)
Produce Buying Company (PBC)
01.2014 - 01.2015
BBA - Human Resources Management
University of Education (UEW)
Executive Certificate - Strategic HR Management
HR Certification Center
HND - Secretariat and Management Studies
Accra Technical University
Computer Software Certificate - undefined
Sight & Sound Education