FLIMMY FANY HEYAFANME VIAINON
Accra
Summary
Recent graduate with a BA in Translation (French-English-Portuguese, Second Class Upper Division) and expertise in translation accuracy and cultural sensitivity. Demonstrated proficiency in managing translation projects, showcasing strong communication skills and meticulous attention to detail. Committed to leveraging linguistic knowledge and organizational capabilities in a professional environment that prioritizes precision. Proven ability to work independently and collaboratively, with a focus on delivering exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Post-academic Internship
Denzel Logistics
Accra
10.2024 - Current
- Translated technical documents between English and French to ensure accuracy.
- Managed office supplies inventory, monitoring stock levels and placing orders for daily operations.
- Provided front desk support, handling phone calls and inquiries with professionalism.
- Assisted in preparing reports and internal memos for effective staff communication.
- Participated in promotional events, enhancing customer engagement, and brand visibility.
- Delivered quality customer service by addressing inquiries and resolving complaints promptly.
- Conducted customer satisfaction surveys to evaluate service quality and gather feedback.
Assisted Translators
Ministry of Foreign Affairs of Benin
Cotonou
05.2024 - 06.2024
- Streamlined workflow using translation software to boost productivity.
- Translated client documents across languages with precision.
- Reviewed translations for accuracy and consistency prior to submission.
- Managed multiple projects simultaneously, meeting strict deadlines.
- Collaborated with other translators on complex projects to enhance outcomes.
- Ensured project requirements were met through effective teamwork.
- Adhered to ethical codes to protect information confidentiality.
Field Marketing & Customer Engagement Assistant
Ecobank Promotional Campaign
02.2022 - 02.2022
- Enhanced awareness of Ecobank’s digital products by promoting mobile application in strategic locations.
- Supported clients in downloading and configuring Ecobank App on smartphones.
- Educated potential customers about benefits of mobile banking and cashless transactions.
- Contributed to growth in app subscriptions through effective customer engagement.
Education
Bachelor of Arts - Translation
Ghana Institute of Languages Now UniMAC IL
Accra, Ghana12-2024
English Course -
SOPODIVA Training Center
Accra, Ghana09-2020
High School Diploma -
CC Notre Dame De Lourdes Dowa
Porto-Novo, Bénin07-2019
Basic Education Certificate -
CC Notre Dame De Lourdes De Dangbeklouon
Porto-Novo, Benin06-2016
Skills
- Time management
- Adaptability and flexibility
- Multitasking and organizational skills
- Interpersonal and communication skills
- Customer service skills
- Document translation
- Teamwork
- Computer literacy
- Goal-oriented mindset
Hobbies and Interests
Cultural events, Music, Reading, Traveling
Accomplishments
- Enhanced Translation Accuracy: Increased document translation accuracy by 30% at Denzel.
- Boosted Team Productivity: Contributed to 30% increase in team productivity.
- Document Translation Efficiency: Translated 100+ documents within a months at Ministry.
- Client Acquisition Success: Helped secure new clients through successful marketing strategies.
Languages
French
Proficient (C2)
C2
English
Advanced (C1)
C1
Portuguese
Elementary (A2)
A2
Certification
- Certificate of completion: Specialized Bilingual Certificate in Business Administration - September 2020
- Certificate of completion: English at Intermediate B2 - April 2020
- Certificate of participation: Leadership skill training - November 2019
- Certificate of completion: English at Basic 3 Level A2 - December 2019
References
References available upon request.
Timeline
Post-academic Internship
Denzel Logistics
10.2024 - Current
Assisted Translators
Ministry of Foreign Affairs of Benin
05.2024 - 06.2024
Field Marketing & Customer Engagement Assistant
Ecobank Promotional Campaign
02.2022 - 02.2022
Bachelor of Arts - Translation
Ghana Institute of Languages Now UniMAC IL
English Course -
SOPODIVA Training Center
High School Diploma -
CC Notre Dame De Lourdes Dowa
Basic Education Certificate -
CC Notre Dame De Lourdes De Dangbeklouon
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