FIRAS AL KAMAND
Accra
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Editec
02.2023 - Current
- Leading a team of 500 Employees
- Managing both Retail '230 shops' and online
- Working closely with all departments within and ensuring a healthy work atmosphere
- Submitting Monthly reports to HQ
- Ensuring compliance in regards to licenses and taxes.
Operation/Branch Manager
London Education Centre
11.2021 - Current
- Leading a team of teachers and SRO's 'Student Relation Officers'
- Managing day to day operation
- Preparing Daily Teacher/Student Schedule
- Preparing Daily Driver trip Schedule
- Managing Booking, Inquiries and making follow ups
- Cold Calling too
- Preparing Invoices and making follow ups on payments
- Handling Petty cash and cash sales
- Providing Students and parents with updates on their progress by handing monthly SPR and Course plan.
Operations Manager
Zambian Lotto Limited
04.2013 - 12.2022
- Leading a team of 80 employees and over 1500 agent
- Managing day to day operation
- Handling all HR related tasks such as recruitment, interviews, hiring, staff budgeting, performance appraisals, yearly salary increases, bonuses
- Handling all Marketing related tasks such as marketing strategies, social media platforms
- Making daily follow ups with all money deposits and collections
- Monitoring all prize payments and bank accounts
- Managing weekly play slips, paper rolls and advertising materials stocks
- Monthly sales reporting and analysis
- Making sure the company's processes are legally compliant
- Formulating strategic and operational objectives
- Managing budgets
- Finding ways to increase quality of customer service
- Developing and implementing operational policies and procedures.
Commercial Manager
Editec
08.2022 - 11.2022
- In charge of shops, Affiliates and Online
- Review and analyze sales statistics for each shop and provide required directions and advice on how to continue to increase sales
- Analyzing different products performance in shops and online
- Regularly visit shops to ensure service, branding and overall quality are met
- Conducting regular online competitors' analysis and looking for new ways to better our web services and products
- Handling the offline Affiliate program which requires recruiting and training, setting targets and reviewing performances
- Constructing monthly and quarterly sales reports and analysis for shops and online.
Owner
AA Plus
01.2020 - 12.2020
- Startup mobile money business
- Handling registration with local networks airtel and mtn to become authorized super dealer
- Ordering kiosks
- Hiring and training agents
- Handle mobile money servers which includes withdrawal and money transfer
- Disbursing float electronic cash to designated agents on daily basis and preparing daily sales commission reports
- Preparing monthly P&L statements.
Restaurant, PR & Events Manager
The Cricketers
09.2007 - 01.2010
- Co-organising the refurbishment of the disused function room
- Running successful events such as: Sunday Acoustic Nights, Tuesday Jazz Nights and Friday 'SHAKE' Nights (with Band and DJ)
- Added new ideas such as using of candles and incense, different decor for each event, free party snacks, discounted prices on drinks for students
- Advertising the events in local and university newspapers, on the internet (Facebook, Myspace etc), by using posters and flyers designed by me
- Hiring and training staff
- Stock upkeep and replenishment
- Handling customer complaints.
Live Music Promoter
BarBands
06.2009 - 11.2009
- Organizing music nights at various locations around London
- Promoting music nights and designing flyers and posters
- Marketing the music nights on social media such as Facebook, Twitter and MySpace
- Booking appropriate musicians for each venue including DJs
- Hiring necessary equipment and sound engineers.
Education
Business Management Bachelor of Arts with Honours -
Kingston University
London, UK01.2010
Skills
- Business Planning
- Process Improvement
- Customer Retention
- Incidents Management
- Marketing
- P&L Management
- Business Development
- Organizational Management
- Performance Monitoring
- Data Analysis
- Financial Management
- Performance Reporting
- Project Planning and Development
Languages
English
Arabic
Personal Information
Date of Birth: 10/12/86
References
Available on Request
Timeline
Operations Manager
Editec
02.2023 - Current
Commercial Manager
Editec
08.2022 - 11.2022
Operation/Branch Manager
London Education Centre
11.2021 - Current
Owner
AA Plus
01.2020 - 12.2020
Operations Manager
Zambian Lotto Limited
04.2013 - 12.2022
Live Music Promoter
BarBands
06.2009 - 11.2009
Restaurant, PR & Events Manager
The Cricketers
09.2007 - 01.2010
Business Management Bachelor of Arts with Honours -
Kingston University
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