Fidues Awelana Kwoyire
Kumasi,Ghana
Summary
I am a customer-oriented administrative professional with experience delivering frontline public service within highly structured, compliance-driven institutions. I have demonstrated the ability to engage diverse clients, manage inquiries, resolve issues professionally and maintain accurate records while upholding confidentiality and institutional standards. I am adept at balancing service excellence with procedural accuracy in fast-paced, high-pressure environments. I am known for professionalism, empathy, attention to detail and strong interpersonal communication.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Sales supervisor
All Needs Enterprise
Kumasi, Ghana
09.2025 - Current
- Led and supervised daily sales activities, ensuring consistent customer engagement and achievement of set targets.
- Coordinated team schedules, assigned responsibilities, and monitored individual performance.
- Trained team members on sales techniques, product knowledge, and customer handling.
- Managed customer relationships, handled escalations, and supported negotiation and deal closure.
- Tracked sales performance, prepared basic reports, and provided insights for planning and improvement.
- Supported strategy execution by identifying market opportunities and adjusting sales approaches.
- Ensured compliance with agreed processes, ethical standards, and service quality.
- Assisted in setting sales targets and evaluating team results against goals.
- Contributed to marketing and promotional activities to drive customer acquisition.
- Mentored new team members and supported performance improvement.
Court Clerk
Circuit Court 2, Kumasi
Kumasi
01.2025 - 09.2025
- Served as a primary point of contact for court users, litigants, lawyers and the public, providing clear guidance on procedures and requirements.
- Delivered frontline service in a high-pressure environment, ensuring professionalism, fairness and courtesy in all interactions.
- Managed and safeguarded official court records, ensuring accurate filing, retrieval, and confidentiality of sensitive documents.
- Supported judges during court sittings by recording proceedings, administering oaths, managing exhibits, and coordinating court schedules.
- Responded to inquiries and requests for certified records, ensuring timely and accurate service delivery.
- Liaised effectively with internal staff and external stakeholders to ensure smooth daily operations and efficient case flow.
Processing Department Officer
High Court, Court of Appeal Complex, Kumasi
Kumasi
10.2024 - 12.2024
- Reviewed and processed court filings, ensuring completeness, accuracy, and compliance with institutional procedures.
- Assisted in preparing judgments, notices, and official correspondence for court users and legal practitioners.
- Provided administrative support to facilitate timely service delivery across departments.
- Identified procedural gaps and escalated issues appropriately to maintain service standards and institutional efficiency.
- Maintained strict confidentiality while handling sensitive legal documentation.
Administrative & Public Relations Intern
Kumasi Zoological Garden
Kumasi
09.2023 - 01.2024
- Supported daily administrative operations and visitor services in a public-facing environment.
- Assisted with ticketing processes, visitor inquiries, and general customer engagement.
- Contributed to public relations activities by ensuring positive visitor experiences and clear communication.
- Supported record-keeping and reporting related to visitor attendance and operations.
Customer Service Intern
Progress Savings and Loans
09.2021 - 12.2021
- Delivered frontline customer service, responding to inquiries and assisting clients with banking-related requests.
- Supported account opening, loan processing, and documentation verification.
- Guided customers through processes with clarity, patience, and professionalism.
- Assisted with follow-ups and maintained accurate customer records in line with institutional policies.
Education
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science and Technology (KNUST)
Kumasi 01.2021 - 01.2024
West African Secondary School Certificate Examination - General Arts
Asanteman Senior High School
01.2016 - 01.2019
Skills
- Customer Service & Frontline Support
- Case & Workflow Coordination
- Confidential Information Handling
- Time Management & Multitasking
- Complaint Handling & Issue Resolution
- Client Engagement & Public Interface Management
- Records Management & Documentation Control
- Professional Communication (Written & Verbal)
- Ethics, Compliance and Institutional Protocols
- Administrative Support & Reporting
PROFESSIONAL REFERENCES
- Jemima, Kesse, General Manager, jemikesse@gmail.com, +233 245 342 317, Accra Zoological Gardens
- Rosemond, Dodua Agyiri, Circuit Court Judge, agyirirosemond@gmail.com, +233 277 431 257
- Gideon, Osei Agyemang, Co-Founder, agyemanggideon036@gmail.com, +233 535 423 550, Dabethon Global
PROFESSIONAL ATTRIBUTES
- Strong customer service mindset
- Excellent interpersonal and communication skills
- High level of discretion and integrity
- Ability to work under pressure with minimal supervision
- Organized, detail-oriented, and dependable
Timeline
Sales supervisor
All Needs Enterprise
09.2025 - Current
Court Clerk
Circuit Court 2, Kumasi
01.2025 - 09.2025
Processing Department Officer
High Court, Court of Appeal Complex, Kumasi
10.2024 - 12.2024
Administrative & Public Relations Intern
Kumasi Zoological Garden
09.2023 - 01.2024
Customer Service Intern
Progress Savings and Loans
09.2021 - 12.2021
Bachelor of Arts - Sociology
Kwame Nkrumah University of Science and Technology (KNUST)
01.2021 - 01.2024
West African Secondary School Certificate Examination - General Arts
Asanteman Senior High School
01.2016 - 01.2019