Fidel Adjei
Accra
Summary
Dedicated Restaurant Supervisor experienced in enhancing guest satisfaction and resolving conflicts. Enhanced team performance and service quality through effective staff training and communication, while ensuring compliance with health regulations and efficient inventory management.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
Taiga Restaurant
02.2026 - Current
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored staff on service standards and restaurant protocols.
- Monitored food quality and presentation to uphold restaurant standards.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Collaborated with kitchen staff to streamline communication and service efficiency.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Implemented health and safety procedures in compliance with regulations.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Restaurant Supervisor
Azmera Restaurant
Accra
01.2024 - 04.2025
- Supervised daily restaurant operations, ensuring adherence to service standards for optimal guest satisfaction.
- Coordinated food preparation and presentation, upholding quality standards to enhance overall dining experience.
- Resolved customer complaints promptly to enhance dining experience.
- Conducted regular training sessions on safety and sanitation practices, fostering a culture of compliance and awareness among staff.
- Collaborated with kitchen staff to optimize workflow and efficiency.
- Conducted regular training sessions on safety and sanitation practices.
Assistant restaurant supervisor
Living room restaurant
12.2022 - 12.2024
- Supervised daily restaurant operations to ensure smooth service and guest satisfaction.
- Trained and mentored new staff in customer service and restaurant procedures, fostering a skilled team to enhance guest experiences.
- Trained and mentored new staff in customer service and restaurant procedures.
- Coordinated staff scheduling to align with peak service demands, optimizing workflow during busy periods.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Managed inventory levels, ordering supplies to maintain optimal stock levels.
- Implemented training programs focusing on specific skills to elevate service quality and team performance.
Head Waiter
Afrikiko
03.2021 - 03.2022
- Supervised dining room operations, enhancing guest experiences through effective management.
- Trained and mentored junior waitstaff on menu knowledge and service standards.
- Coordinated with kitchen staff to manage food orders and delivery timing.
- Resolved customer inquiries and service issues promptly, ensuring high satisfaction levels.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Collaborated with team to develop new menu items aligned with customer preferences and trends.
Education
Diploma in Human Resource Management - Human Resources Management
Regent University of Science And Technology
Skills
- Food safety compliance
- Inventory management
- Quality control
- Staff training
- Staff scheduling
- Customer service
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
Timeline
Restaurant Supervisor
Taiga Restaurant
02.2026 - Current
Restaurant Supervisor
Azmera Restaurant
01.2024 - 04.2025
Assistant restaurant supervisor
Living room restaurant
12.2022 - 12.2024
Head Waiter
Afrikiko
03.2021 - 03.2022
Diploma in Human Resource Management - Human Resources Management
Regent University of Science And Technology