Fida Kort
Accra
Summary
Driven Operations Manager with a proven track record at OmniBsic Bank, excelling in operations management and team leadership. Achieved significant process improvements, enhancing productivity and fostering robust vendor and client relationships. Expert in MS Office and adept at problem-solving, consistently delivering projects within budget and time constraints.
Overview
18
18
years of professional experience
Work History
Operations Manager
OmniBsic Bank
07.2015 - 12.2019
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Interacted well with customers to build connections and nurture relationships.`
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.````````
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Officer
OmniBsic Bank
06.2008 - 07.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Administrative Assistant
Japan Motors Trading Co. Ltd.
08.2001 - 08.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
MBA - Project Management
Wisconsin International University
Haatso, Accra11.2019
Corporate Executive Certificate - Petroleum And Gas Management
GIMPA
Achimota, Accra08.2009
Bachelor of Arts - Banking And Finance
Islamic University College
Accra, Adringano06.2009
Computer Management
AIDE Camp Computer College
North Kaneshie, Accra12.2000
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- MS Office
- Customer Relationship Management
- Inventory Control
- Client Relationships
- Quality Assurance Controls
- Superb time management skills
- Unsurpassed work ethic
Timeline
Operations Manager
OmniBsic Bank
07.2015 - 12.2019
Customer Service Officer
OmniBsic Bank
06.2008 - 07.2015
Administrative Assistant
Japan Motors Trading Co. Ltd.
08.2001 - 08.2005
MBA - Project Management
Wisconsin International University
Corporate Executive Certificate - Petroleum And Gas Management
GIMPA
Bachelor of Arts - Banking And Finance
Islamic University College
Computer Management
AIDE Camp Computer College
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