Fiawoo Nada

• Handled inquiries via phone, email, and chat, maintaining high standards of service delivery and customer satisfaction.
• Guided clients in choosing suitable academic pathways aligned with their goals and financial circumstances.
• Clarified educational programs and application processes for students and parents, enhancing understanding and support.
• Conducted analysis of admission requirements and funding opportunities, creating comprehensive reports for stakeholders.
• Monitored education trends and policy changes to enhance advisory services and stakeholder decision-making.
• Worked with team members to develop resources that enhanced accessibility to accurate information.

• Coordinated financial reporting and prepared monthly statements for precise tracking.
• Assisted in budget preparation and monitored expenses to optimize resource allocation.
• Executed monthly bank reconciliations and managed deposits for precise record-keeping.
• Processed invoices and maintained vendor payments to strengthen vendor relationships.
• Ensured timely payment of church bills to support mission outreach and charitable initiatives.
• Collaborated with team members to streamline financial processes.

• Collaborated with young leaders to promote social change and active citizenship through targeted initiatives.
• Engaged in virtual and local sessions on youth empowerment and entrepreneurship, fostering skill development.
• Utilized problem-solving and adaptability skills to support project activities and meet objectives.
• Acted as a fellow and volunteered for community initiatives under Erasmus+ Eyes project, enhancing community engagement.

Achieved a 20% rise in conversion rates by implementing scheduling software, ensuring quality lead appointments.

• Increased customer satisfaction and loyalty by 15% using a relationship-building strategy focused on personalized solutions.
• Implemented a standardized follow-up process in Copper CRM, reducing lead drop-off by 10% and enhancing data accuracy by 95%.
• Engaged clients through targeted email marketing campaigns, creating impactful content across digital platforms.
• Analyzed sales performance metrics with data analytics tools, identifying areas for improvement.
• Established customer database to track essential information and sales funnel progress.
• Demonstrated strong analytical capabilities and commitment to data-driven decision-making throughout projects.

• Collaborated with team to prepare financial reports and presentations that informed senior management's strategic decisions.
• Assisted in budget planning and tracked expenditures to support effective financial management in finance-transport division.
• Conducted research and analysis on financial data to enhance decision-making for transportation projects.
• Participated in stakeholder meetings to discuss budget allocations and project funding.
• Contributed to implementation of financial policies ensuring compliance and operational efficiency.