Fernanda Cabrita
London,City of London
Summary
Successful customer service with few years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Trade counter salesperson
Alliance UK
London, London
12.2023 - 05.2024
- Accurately processed returns, credit notes, refunds and tool lease requests within timeframe average.
- Served 30 + trade counter customers per day with professionalism and efficiency.
- Received Answered unnumbered calls per day, providing detailed advice to customers and resolving queries promptly.
- Maintained trader counter cleanliness through organising the items in the shop and remember to create excellent customer impressions.
- Provided assistance to warehouse workers through packing and organising the item to be packed.
Insurance Consultant
Haven Insurance Company Limited
Liverpool, Liverpool
02.2023 - 07.2023
- Worked with traders to assess risk associated with specific transactions.
- Established systems and processes for gathering and storing data for future analytic projects.
- Used financial software and packages to increase work speed and accuracy.
- Assessed data to better understand potential risks, concerns and outcomes of decisions.
Customer Service Advisor
Plusnet
Birkenhead, Wirral
09.2022 - 02.2023
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Followed up on unresolved customer issues to research and correct problems.
- Shared customer feedback and suggested improvements to enhance team performance.
- Recorded and processed customer data accurately.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Adhered strictly to policies and procedures for continued company compliance.
- Processed customer correspondence, reducing communication delays for improved client satisfaction ratings.
Support Worker (Young People in Care)
Priory Group
Southport, Sefton
02.2019 - 08.2022
- Developed strong rapport with young people on 1:1 and group basis.
- Updated programmes and activities to support young people vulnerable to criminal exploitation.
- Identified and targeted anti-social behaviour using evidence-based interventions.
- Conducted thorough risk assessments, maximising safety for detached work.
- Collaborated with external support providers to maintain good care continuity.
- Maintained current understanding of developments in safeguarding, youth work, and professional social care.
Health Care Assistant
Sugarman Health and Wellbeing
Liverpool, Merseyside
05.2018 - 02.2019
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Safely escorted patients during medical appointments and hospital visits.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
- Prepared healthy meals and delivered feeding support.
Education
NVQ Level 1 - Bookkeeper
Liverpool Community College
Liverpool09.2022
GCSEs - Functional Skills ICT
Lewisham College and Southwark College
London09.2014
Skills
- Advanced product knowledge
- Customer care
- Data confidentiality
- Instant messaging
- Risk mitigation
- Scheduling deliveries
- Customer Service
- Cash management
- Returns
- Product knowledge
- Refund and exchange processing
Languages
Portuguese
Native
Spanish
Elementary
English
Advanced
Timeline
Trade counter salesperson
Alliance UK
12.2023 - 05.2024
Insurance Consultant
Haven Insurance Company Limited
02.2023 - 07.2023
Customer Service Advisor
Plusnet
09.2022 - 02.2023
Support Worker (Young People in Care)
Priory Group
02.2019 - 08.2022
Health Care Assistant
Sugarman Health and Wellbeing
05.2018 - 02.2019
NVQ Level 1 - Bookkeeper
Liverpool Community College
GCSEs - Functional Skills ICT
Lewisham College and Southwark College
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