Summary
Overview
Work History
Education
Skills
References
Timeline
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FESTUS ASIEDU

Accra

Summary

An enthusiastic professional with a solid one-year background in banking operations and customer service, I possess strong organizational, communication, and interpersonal skills. My expertise includes client relationship management and exceptional customer service. I am adept in research and report writing and proficient in using Microsoft Office suite and core banking applications.

Overview

3
3
years of professional experience

Work History

Branch Support Staff and Teller (NSP)

GCB BANK PL
11.2023 - Current
  • Performed risk assessments on new account opening applications.
  • Obtained information and supporting documentation to complete KYC due diligence.
  • Cross-referenced and confirmed customer documentation, utilizing both internal and external sources.
  • Ensured compliance with corporate and regulatory policies regarding information confidentiality and privacy.
  • Assist in conducting financial transactions, including domestic and international funds transfers
  • Processing of salaries for private and public workers as well as daily reconciliation of the bulk salary suspense account
  • Accurately record all payment transactions and update the company's database to maintain an up-to-date record of customer accounts and outstanding balances
  • Presenting investment products such as fixed deposits, treasury bills and bonds for customers
  • Address and resolve any customer complaints or issues promptly and effectively to ensure customer satisfaction and facilitate sales.
  • Handle transactions for customers, including checking cash, deposits, withdrawals, transfers, loan payments, and cashier’s checks.
  • Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
  • Reconcile cash drawers at the end of my shift, count and package coins and currency, turn in any excess or damaged currency to head teller

(Internship) ACCOUNT OFFICE SUPPORT

ELECTRICITY COMPANY OF GHANA
Accra
11.2021 - 12.2021
  • Assisted in inventory of records and monitors the completeness of documents.
  • Identify discrepancies in ledgers and accounts, tracking them to the source and correcting them.
  • Invoice processing and filling.
  • Assist with bank reconciliations, cash flow management, and petty cash handling, ensuring proper documentation and recording of transactions
  • Provide support to the accounting department.
  • Performed other administrative tasks and special projects assigned by my supervisor to support departmental goals and objective

Education

Bachelor of Commerce ( Management) - Business Administration and Management

University of Cape Coast
Cape Coast, Ghana
01-2024

St. Margaret Mary High Technical School (Business) -

St. Margaret Mary Senior High Technical School
04-2014

Skills

  • Customer Complaint Resolution
  • Efficient Payment Collection
  • Record Keeping and Accuracy
  • MS Office proficiency with web-based applications
  • Quality control techniques/procedures
  • Administrative and Office Support
  • Issue and Complaint Resolution

References

  • Sally Asomaning-Gyimah, Branch Operations officer, GCB Bank PLC, Accra Newtown Branch, +233(0)244386236, sallysarpong7@gmail.com
  • ING Ebenezer Addo, Manager/ Foreign Goods Procurement, Electricity Company Of Ghana Ltd., +233(0)244878025, nanakwesiaddo@gmail.com

Timeline

Branch Support Staff and Teller (NSP)

GCB BANK PL
11.2023 - Current

(Internship) ACCOUNT OFFICE SUPPORT

ELECTRICITY COMPANY OF GHANA
11.2021 - 12.2021

Bachelor of Commerce ( Management) - Business Administration and Management

University of Cape Coast

St. Margaret Mary High Technical School (Business) -

St. Margaret Mary Senior High Technical School

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