FESTUS ARTHUR
Kumasi
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. I'm a versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
Work History
IT Technician
BRIGHT ELECTRONICS
02.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Computer Lab Instructor
GOOD'S WAY COMPUTER SCHOOL
01.2019 - 01.2020
- Conducted regular assessments to monitor student progress, adjusting instruction accordingly for continuous improvement.
- Increased student engagement through hands-on activities and real-world problem-solving tasks.
- Organized workshops for parents and guardians to promote digital literacy at home, fostering a supportive learning environment for students both in school and beyond.
- Enhanced computer literacy by instructing students on various software programs and applications.
Education
High School Diploma -
MANKESSIM SENIOR HIGH AND TECHNICAL SCHOOL
MANKESSIM, GHANA09.2023
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
Timeline
IT Technician
BRIGHT ELECTRONICS
02.2020 - Current
Computer Lab Instructor
GOOD'S WAY COMPUTER SCHOOL
01.2019 - 01.2020
High School Diploma -
MANKESSIM SENIOR HIGH AND TECHNICAL SCHOOL
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