Felix Yirenkyi Akuffo

• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Maintained a clean, orderly work environment, promoting a conducive atmosphere for both staff and customers.
• Assisted customers in making informed decisions by providing detailed product information.
• Serve as the first line of defense for white-glove grocery delivery operations
• Proactively communicate with delivery personnel to set expectations and resolve real-time issues
• Execute and refine workflows to meet tight SLAs while maintaining 0% error rate
• Monitor operational trends and share insights to improve systems and tools
• Manage 0-60 hours per week with rotating schedules in a fast-paced environment

• Successfully managed multiple daily administrative tasks with accuracy and efficiency
• Developed and maintained effective communication with staff, vendors and clients
• Coordinated and facilitated meetings and events for up to 30 attendees
• Assisted with budgeting, forecasting and cost analysis
• Generated reports, presentation and other documents for both internal and external stakeholders
• Experienced in developing and maintaining positive relationship with clients and other stakeholders
• Demonstrated expertise in developing and implementing financial strategies to meet organizational objectives

• Developed and implemented customer service policies, procedures, and standards to ensure satisfaction

•Worked in a team environment to ensure customer inquiries were answered promptly and accurately

•Handled customer complaints and inquiries in a professional and courteous manner

•Performed daily customer service-related tasks such as data entry and order processing