Felix Selasi Nanevie
Accra
Summary
A self-motivated mechanical engineer with more 10 years experience in part sales and warehousing. Capable of working well both in a team environment as well as using own initiative, and adaptable to challenging situation. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Services Machinery and Trucks Ghana Ltd
01.2017 - Current
- Oversee and coordinate the receipt, storage, and timely supply of parts and materials.
- Manage the Chirano Consignment Stock effectively by conducting stock check exercise to achieve inventory accuracy at 99%.
- Ensure up-keeping of Volvo parts and cores to meet acceptable Volvo quality standards.
- Bi-monthly reconciliation of parts supplied for prompt receipt of purchase order from customer.
- Promote warehouse safety and security by restricting entry to unauthorized persons.
- Kept updated machine population in assigned territory.
- Follow-up and ensure debt is settled promptly.
- Establish good interpersonal and customer relationship with all.
Customer Service Representative
Services Machinery and Trucks (SMT) Ghana Ltd
03.2015 - 12.2016
- Primary liaison between customer and SMT, in all areas related to product support.
- Assisted customers in achieving lower operating costs by recommending appropriate service product options.
- Coordinate service repairs and part deliveries.
- Maintain customer account using Customer Relationship Management (CRM).
- Ensured weekly back-order reports are sent to selected customers.
- Prospect for new businesses to increase our market share in the territory
- Follow-up and ensure debt is settled promptly.
- Follow through to ensure customer satisfaction.
Part Salesperson
MAC Ghana Ltd
10.2012 - 02.2015
- Applied parts catalogue and related resources proficiently to determine replacement part stock numbers.
- Used business application software to record all sales and customer transactions that occur.
- Followed-up on quotations to ensure that deals are closed.
- Attended to inquiry of walk-in customers and others on phone.
- Provided service department with parts as required.
Education
Bachelor of Science - Mechanical Engineering
University of Mines And Technology
Tarkwa, Ghana06.2011
High School Diploma -
Accra Academy School
Accra, Ghana08.2005
Skills
- Fork lift Operator
- Truck Driver
Timeline
Customer Service Representative
Services Machinery and Trucks Ghana Ltd
01.2017 - Current
Customer Service Representative
Services Machinery and Trucks (SMT) Ghana Ltd
03.2015 - 12.2016
Part Salesperson
MAC Ghana Ltd
10.2012 - 02.2015
Bachelor of Science - Mechanical Engineering
University of Mines And Technology
High School Diploma -
Accra Academy School
Similar Profiles
DANIEL CRAYMAHDANIEL CRAYMAH
PARTS SALES AND CUSTOMER SUPPORT REPRESENTATIVE (CSR) at SERVICES MACHINERY TRUCKS (S.M.T GHANA)-VOLVOPARTS SALES AND CUSTOMER SUPPORT REPRESENTATIVE (CSR) at SERVICES MACHINERY TRUCKS (S.M.T GHANA)-VOLVO
Courtney PriceCourtney Price
Apprentice engineer at Services Machinery & Trucks LTDApprentice engineer at Services Machinery & Trucks LTD
Peter BedzrahPeter Bedzrah
Technician at SERVICE MACHINERY AND TRUCKS (SMT)Technician at SERVICE MACHINERY AND TRUCKS (SMT)