Felix Millo Awellimbilla

• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Trained team members in successful strategies to meet operational and sales targets.
• Mentored team members to enhance professional development and accountability in workplace.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained safe working environment by enforcing adherence to safety and security protocols.
• Implemented store policies and procedures to remain compliant with corporate guidelines.
• Managed inventory control, cash control, and store opening and closing procedures.
• Monitored and analyzed sales reports to identify opportunities for growth.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced operational risks while organizing data to forecast performance trends.
• Trained new employees on proper protocols and customer service standards.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.

Ensuring correct price tagging

Ensuring discipline at the floor level

Training team on customer service

Assisting the shop manager in decision making

Taking proper care of signages in and outside the building

• Followed established auditing processes to meet internal and regulatory requirements
• Analyzed data and findings to prepare reports detailing financial information.
• Quarterly Inventory check on shop managers

Responi

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes(Thus) Making sure banking is done on time, finding new customers at the bus stations, solving customer complaints etc
• Running promotions for customers in order to maximize sales over my competitors
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.