Summary
Overview
Work History
Education
Skills
References
Timeline
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Betty Atiade Mensah

Accra

Summary

Dynamic cashier with proven expertise at Cosmo FotoGenic and Nouveau Restaurant, excelling in cash handling, customer service, and POS operations. Achieved 100% accuracy in transactions while fostering a positive, service-driven environment that boosted customer satisfaction. Skilled in multitasking, conflict resolution, and team collaboration, effectively training new staff and streamlining operations to enhance efficiency in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Cashier

Nouveau Restaurant
Accra
01.2024 - Current
  • Processed cash, card, and mobile money payments accurately during high-volume dining hours.
  • Communicated effectively with kitchen staff and waiters to ensure efficient customer service.
  • Managed takeaway and in-house orders, coordinated order tracking, and resolved customer concerns in a timely and courteous manner.
  • Supported daily stock checks and reported low inventory to supervisors for timely restocking.
  • Contributed to a 10% increase in customer satisfaction scores during my time with the team (internal feedback survey).

Cashier

Cosmo FotoGenic
Accra
01.2021 - 01.2024
  • Handled daily cash transactions and balanced register at the end of each shift with 100% accuracy.
  • Delivered excellent customer service by addressing inquiries, resolving complaints, and creating a friendly atmosphere for repeat business.
  • Assisted with store opening and closing procedures, stock replenishment, and visual merchandising.
  • Trained two junior staff on POS system operations and customer service procedures.
  • Maintained cleanliness and orderliness of the sales area to align with company standards.

Education

Bachelor’s Degree - Communication Studies

African University College of Communication
Accra, Ghana
01.2017

West African Senior School Certificate Examination (WASSCE) -

Accra Girls’ Senior High School
Accra, Ghana
01.2013

Skills

  • Cash handling and POS operation
  • Team collaboration and conflict resolution
  • Customer service and organizational skills
  • Multitasking and time management
  • Task prioritization
  • Quick learner
  • Positive mindset

References

Available upon request.

Timeline

Cashier

Nouveau Restaurant
01.2024 - Current

Cashier

Cosmo FotoGenic
01.2021 - 01.2024

Bachelor’s Degree - Communication Studies

African University College of Communication

West African Senior School Certificate Examination (WASSCE) -

Accra Girls’ Senior High School

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Betty Atiade Mensah