Felix Ferguson Eshun
Accra
Summary
Proven to enhance guest satisfaction and streamline operations, I excelled at the Purple Pub by leveraging strong multitasking and customer service skills. Known for maintaining impeccable cleanliness and fostering positive relationships, I consistently contributed to a welcoming atmosphere, leading to a noticeable increase in repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bar Waiter
Purple Pub
Osu, Accra -Ghana
10.2023 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Anticipated guest needs and provided proactive service.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
- Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar's overall reputation.
- Checked identification for minimum age for sale of alcoholic beverages.
Room Service Attendant
Golden Tulip Hotel
Accra - Ghana
07.2021 - 12.2021
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Maintained high standards of cleanliness by diligently cleaning and sanitizing serving trays, dishes, and utensils.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Maintained clean and safe work environment.
Assistant Bar Waiter
Republic Bar And Grill
Osu, Accra - Ghana
01.2021 - 06.2021
- Participated in regular inventory checks and assisted with ordering necessary supplies to maintain adequate stock levels.
- Assisted in maintaining a clean and organized bar area, contributing to an inviting atmosphere for guests.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to high levels of customer retention.
- Received and logged deliveries of inventory while verifying accuracy against purchase orders, ensuring accurate stock levels and addressing discrepancies promptly.
- Contributed to a positive work environment through proactive communication and teamwork with colleagues across various departments within the establishment.
- Collaborated with other team members to enhance overall guest experience at the establishment.
- Enhanced guest satisfaction by providing timely and efficient drink service to patrons.
- Supported bartenders with stocking supplies and preparing garnishes, ensuring smooth operation during peak hours.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained clean and organized bar area.
Education
Bachelor of Science - Management Studies
Central University College
Mataheko, Accra - Ghana06.2014
Diploma in Business Administration - Business Administration
Data Link University
Tema, Ghana01.2010
High School Diploma -
Adisadel College
Cape Coast, Ghana05.2008
Skills
- Customer Service
- Strong multitasking
- Cleaning and sanitization
- Order Taking
- Cleanliness
- Cash Handling
- Relationship Management
- Complaint resolution
- Accurate Cash Handling
- Menu presentation
- Warm and Friendly
- Reliable and Responsible
- Relationship Building
- Cleaning and sanitizing
Timeline
Bar Waiter
Purple Pub
10.2023 - Current
Room Service Attendant
Golden Tulip Hotel
07.2021 - 12.2021
Assistant Bar Waiter
Republic Bar And Grill
01.2021 - 06.2021
Bachelor of Science - Management Studies
Central University College
Diploma in Business Administration - Business Administration
Data Link University
High School Diploma -
Adisadel College