Intern
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Conducted interviews with customers to gain insights into their experiences.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Tested software applications prior to release and identified issues requiring resolution.
- Researched industry trends and competitor strategies to inform decision making.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
- Worked with team members to promote great customer service and pleasant work environment.
- Implemented strategies to take advantage of new opportunities.