Felix Aryeetey Aryee

Transitioning organizations from 300+ delegations to data-driven, repeatable processes. Fostering a process culture with a focus on accuracy, efficiency, and continuous improvement. Leading "Process Excellence" (PEX) efforts across domains.

• Drove operational excellence through innovative process orchestration
• Leveraged a no-code process orchestration tool to streamline workflows, enforce good process architecture, and identify automation and AI enablement opportunities
• Improved process efficiency and increased organizational productivity

• Identified operational bottlenecks and designed streamlined, reusable workflows
• Focused on optimizing organizational efficiency and driving sustainable growth through process innovation
• Ensured quality assurance and process standardization while continuously improving workflow structures

• Managed a team of Category Leads, driving knowledge sharing and process standardization
• Oversaw training programs to improve operator proficiency in process execution and tool utilization
• Implemented automation solutions that reduced manual effort by 20%

• Provided crucial backup support to leadership, handling complex client delegations and ensuring operational excellence
• Created billing breakdowns and client-facing decks with key performance metrics
• Drafted proposals, conducted revenue forecasting, and identified automation opportunities

• Led a team of Junior Leads, ensuring quality checks and on-time delivery of client tasks
• Monitored performance and provided strategic reports to the Delivery Manager
• Ensured high client satisfaction through proactive issue resolution and workflow improvements

• Provided priority services to executives, freeing up more than 40% of their time by handling routine tasks
• Designed and documented Standard Operating Procedures (SOPs) for better workflow consistency
• Acted as a liaison between clients and internal teams to ensure seamless task execution
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Executed diverse client tasks including data entry, lead generation, scheduling, and transcription
• Delivered high-quality results while managing multiple tasks in a fast-paced environment

• Designed highly engaging interactive user interfaces that complied with modern web standards.
• Designed user interface to meet client specifications,
• Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
• Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience in developing a comprehensive business plan, including market analysis and financial projections.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Served as Team Lead for internal projects, ensuring successful execution.

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Managed fuel dispensing operations, maintaining a detailed consumption database.
• Introduced a new record-keeping system, improving data organization.

• Assisted with social media content creation and strategy.
• Responded to inquiries from callers seeking information.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Graduated with a Second Class Upper
• Activities: Editorial Board Founder, Basketball Team & Development Club

Activities: SRC Executive Member, Drama Team President